The Ram Inn

Cheap clean beer and food great staff and regulars friendly

Nothing

The room was good spacious and clean with a good sized shower and towel as well aa some toiletries.

The bathroom near the window could have been a bit cleaner.

Immaculate, great space, easy access, and so much room.

Nothing, as it was really well presented.

Good enough for what I needed, a good night sleep. Room and bathroom looked clean, a bit dusty perhaps.

Had to pick-up the key down stairs in the pub. The room was fine. There was no breakfast option. And I had to drop my door key some where (unclear where) as i left around 8.00h in the morning, and no one was there intill noon.

Close to where we needed to be

Very tired and unloved. Desperate need of a refurb

Bar staff

The carpet

I had the room on top floor. Very spacious. Recently refurbished and painted. Nice bed, view in 2 directions

Accessibility to the room was a bit difficult, but that is typical from an historical building. Mirror in bath room not above the fountain.

Lovely big room. Big windows. Fabulous shower and comfy bed. Good wardrobe and bedside cabinets.

Maybe needs a little more furniture; maybe a table or chair or somewhere to put your suitcase.

Location very convenient and quiet. Ample parking. Fridge and microwave were convenient.

This applies to the "Garden Room" in the old Brandon House. Extremely scruffy entrance to the building did not convey a good impression. Carpet had not been hoovered and there were snail trails across it. The kettle had to be scrubbed out before it could be used as there were lots of dried black bits in it. The bedside table had a couple of very sticky marks where drinks had been spilled and left to dry. The duvet cover was not particularly clean or ironed. Dirty floor in bathroom.

Definitely not a 4* hotel

Mis sold as room wasn't in Ram Inn, was over the road at Brandon Hotel. Awful place. Room is stark & dreary, no pictures hung Like staying in a hostel Dirty windows, that don't close Cob webs everywhere especially on windows, around bed, spiders in corners of room Large cracks in wall that look structural No soundproofing - woken at 6 every morning, next door showering Bedding dark & dreary, not clean looking, stain on top No suitcase rack No furniture to put the kettle on Nothing in bathroom to put washing bags on One towel for 2 people and that was dirty

N/A

I arrived at the hotel only be told that the hotel was fully booked. I arrived by train and was told there was space at a different hotel "down the road" but this could only be reached by car. I do appreciate that they found me alternative accommodation and drove me to the alternative hotel but once I was there I was completely stranded in terms of getting back to Brandon Station since I didn't have a car, there's no Uber nearby and there isn't really public transport between mundford and Brandon except for a bus that runs once a day. I purposely booked the ram since it was walking distance to the train station. I contacted 5 different taxi companies in a panic in order to get a lift to the train station and not a single company had an available driver at the time I needed, which was just before 6am for my pre booked train back to London. The only reason I managed to get back was because of the kindness of someone I met. If you're going to be staying at this hotel I would recommend arriving by car in case something like this happens to you. But honestly I think I would recommend you staying at one of the other nearby hotels instead to avoid the hassle I went through.

The manager is a very nice person and exceptional customer service provided.

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Nothing

Disgusting service, we travelled 5 hours to stay here for a wedding the next day, we stopped at services to eat and I read an email telling me they cancelled our booking as they overbooked, said they tried to call but I did not receive a call and my phone is connected to my car! When we spoke on the phone the lady said it was because the people who stayed the night before wanted to extend their stay, no thoughts about those who have booked months ago and paid! Very unprofessional and should not be allowed to keep doing this, there was another couple who travelled from Spain and had the same issue...

Stayed at the large house opposite. Very old property loads of character

Difficult to get in. Probs with key and lock. Only negative.

Good value. Clean. Room was neatly renovated with basic facilities but everything our family of 5 needed. We had expected some noise as thought we would be above hotel but our room was across the road in Brandon House which was nice and quiet and had plenty of room for parking. Staff were friendly.

We were very happy with everything :-) Some people might have issue with stairs but was not a problem for us. I don’t think there was a lift but I didn’t go looking.

Breakfast N/A Evening Food And Drink Very Good

No Wi Fi available in room , but was able to use it in the pub itself

Not included

A shower door / wardrobe/ less animal hairs / towels .

I was shocked at the state of the exterior, which did not match the photos on the website.

The exterior was in an extremely shabby condition, with paint flaking on all wood work indicating at least 10 years of neglect. The bedroom was untidy, with crumpled duvet cover and pillow case. The shower door was missing and stacked up in the corridor outside. When I phoned the number on the website, I continuously got no answer and no facility to leave a message. I was told by the bar attendant that she would attend at 6pm to speak to me. I then told the bar attendant that I wished to cancel and to have my money refunded, she gave me £80 in cash. This hotel is not fit for paying customers.

Clean bedding and clean en-suite Mattresses comfy Dogs allowed at no extra cost The cleaners were friendly

Booked 3 nights to visit parents nearby Sadly could only stay for 2 nights due the noise /lack of sleep On arrival I was told the family room I had booked was not available? However 5 minutes later Room 6 was available ? I had read poor reviews prior to booking but felt it would be ok to “sleep “ How WRONG I was Traffic noise I understand on main road but rowdy singing swearing till 1am I didn’t expect. The place in desperate need of TLC and updating. A mirror and maybe a small fridge in the room would be helpful We seriously took a chance but despite not having high expectations we couldn’t stay another night Such a shame

Lovely comfortable bed Lovely Shower and a Big Bath towel and the Entertainment was Good which was Karaoke

No Complaints

N/A

No bedside lights or plugs, very noisy till very late at night/ early morning , very poor drainage in shower and very long run off for hot water.

location convenient, clean bed sheets and towels, bathroom clean, complimentary toiletries

the property was very tired, door knob falling off door, tea & coffee was at floor level under TV, plugs inaccessible, no toilet brush on arrival, man hanging out of window topless speaking to drunk man outside on a bike, looked like a drug dealer... realised it must be a contractor's cheap hotel, no breakfast arrangements, no staff available for the hotel only a member of staff behind the bar when pub open

The staff were very helpful and friendly at check-in. The room was spacious and the bathroom brand new and both were spotlessly clean. The bed was very comfortable, and we had 2 nights of excellent sleep. The building is obviously under a comprehensive restoration a and upgrade, we look forward to seeing it on completion. The parking was also very easy. We would have no hesitation in staying again.

The lock on the front door was fiddly, but am sure that will be rectified

Staff were friendly and it was fairly local to relatives we were visiting

Left a piece of jewellery in the bedroom. I contacted the hotel the day after we left. They said it had been found and they would send it to me. It's been two weeks now and still not recieved my brooch!

Friendly girl at the bar/restaurant

No more rooms at the pub side hotel so sent over to Brandon Hall. Walked over and homeless guy greeted me. He tried charging at me until i turned around then he walked off.

Nothing

Room was dirty with very badly dirty carpet, too much noise and shower not emptying

Not much

Really poorly run, no Wi-Fi, TV in room didn't work without Wi-Fi (which there was none). No chair to sit on in bedroom, no desk.

Wasn’t sure what to expect as we were put over the road in a big house that is obviously an ongoing project but I can say our room was lovely and very comfortable ,, have booked breakfast next door and going in a minute 😂

Nothing

The staff were lovely and friendly. The room was newly fitted to a high standard. Would like to come back and see it when it is finished.

Don't judge a book by it's cover. The outside appearance is awful but seems a work in progress which is a mammoth task. 1 hand and bath towel between 2. 1 wire coat hanger. No hairdryer. A window cleaner and clearing the carpark would make so much difference to appearance. It is a shame to moan as the room and staff were lovely..

There was nothing to like

It was a let down and run down property it was not a hotel

Nothing, it was old and tatty, I was put in the old Manor House opposite the pub. Very old and dated and in need of repair

Old and dated, in made beds in my room. No wifi