Vinholidays Fiesta Phu Quoc

The stay was good overall. The rooms were clean, and the cleaning service was quick. As the two rooms are connected by an open doorway, I think it would be a good option for a group of 3 or 4 people. The free VinBus service was also very convenient for getting to and from the airport.

I wasn’t quite sure about the rules regarding bringing in food from outside. I wanted to buy some fruit at the supermarket, but since I wasn’t sure whether it was allowed, I decided not to. And I didn’t have a Vietnamese phone number, I asked the reception to make a spa reservation for me. However, I didn’t receive a call back to confirm whether the booking had been made. If you’re planning to book a spa through the hotel, I would recommend double-checking with reception to make sure the reservation is confirmed.

Good service

breakfast time is a bit crowded.

They give us the highest floor and that’s was perfect

The check in takes long time I waited like 45 minutes because all of the workers take care of the groups also this hotel so noisy because is big in the bark fest there’s no place to sit

The pool temperature and size was fantastic. Close proximity to Grand World and Theme Park etc. Breakfast had a wide variety to cater for all. Room service meals were pretty good and efficient.

Pool closed far too early at 7:30pm. Should be at least 9 or 10pm. Pool towels cannot be used at theme park or beach, these need to be hired and paid for at the venue! Surely we could use the towels under our room number and return. ?? Quite a few hidden extra $ for things that should be part of the hotel cost. Even pool toys $ Rooms were very very small, only 1 bedside table in king room and beds were 2 singles put together which you felt the bump in the middle! The worse part was they use two single sheets to put on the bed which was awful, we could feel the joins of both single sheets, completely uncomfortable! We also had 1 single sized doona (blanket cover) for the ‘king’ bed which did not cover our body at all, so had to call housekeeping who came 30 min later to change. For the price we’re paying you’d think there would be appropriate size sheets and covers for the beds. Also only 2 pillows, every hotel I’ve stayed in there are always 4 pillows on a Queen/king bed and two on a single. There is also not enough PowerPoints in the room (only 1 by the kettle) and no chairs or furniture for the balcony. We also had to call a few times for toilet paper and water replacement which was not replaced during morning clean. You get 2 bottles per room per day, which is fair but it was uncomfortable having to call and say, our rubbish is not emptied, nor is there toilet paper or water. The other thing this Hôtel would benefit from, is providing a map of the complex and surrounding areas to visit in grand world. We used the TV guide but it just shows the restaurants and venues. We had no clue where to go and what’s around. Poor marketing. There is so much potential in this place, but we felt like after check in your just given a key and off you go, no direction of what / where facilities are at all.