Gleaming Villa With Themed Bedrooms at Encore

Second year in a row that we have stayed here for a guys golf trip. Overall it was great. Like any rental there are things that have seen better days but everything that mattered to us worked. Ice maker’s and refrigerators. Would stay here again.

Well stocked kitchen. Thank you for hand soap.

This home is beautiful. The rooms are a good size and the variety of room configurations is perfect for families of all ages. Obviously, with the amount of traffic that comes through the house there will be a little wear and tear but it was nothing crazy. The house was clean. The pool was perfect for the kids because it only goes to like 5ft. The 13th bathroom is located outside near the pool with no access to the house and I actually loved that detail. However, this house doesn’t have ceiling fans in the bedrooms so I imagine that if this stay wasn’t in the middle of summer it would’ve been more cozy and comfortable. My suggestion would be to bring a fan if you choose this home in the summer. After you choose this home there’s a separate agreement that must be signed as well that you get after booking. Other than that this is a great home. The Jeeves group is fantastic. They were responsive and easily one of the best management groups in the Kissimmee area! I hated bothering them but needed to in order to ensure the best possible experience for my family and to make sure that I followed the guidelines in the agreement. They were attentive and I now believe if you book and make them aware of an issue then they will take the time to try and resolve. I would absolutely recommend this home and this management group.

Traffic was a nightmare. The keycodes did not work. We had to trouble shoot multiple times with an agent. We paid for pool heat for 5 days, but only effectively got 3. Then, the spa did not work appropriately. We called and discussed this repeatedly, but with no results.