The Alps Apartment

Location

Even after asking how to get tv going could not get it

Located with walking distance of the town, great access to everything Queenstown has to offer.. will definitely come back to this accommodations

Location, space for 6 people, view, facilities spot on!!

Great location, very approachable hosts and lovely bedding

The apartment was warm. The bottle of wine on arrival.

The biggest problem was that after we made the booking on booking.com, the management messaged to say we needed to enter payment details on a separate site and provide pictures of ourselves and our credit card and threatened to cancel the booking/not send check in information if this was not done. There was black hair all through the carpet which stuck to our clothes when we sat on the floor to play with our child. I also found what seem to be public hairs in my child's bed. The large bed was actually 2 small beds sheeted together which was not as comfortable. I asked for more details ahead of time about what was included in the kitchen as we were self catering and was assured the kitchen was "fully equipped" but there were no herbs or spices, oven mitts, large pots, measuring cups or spoons and they did not mention that the coffee machine was a pod type and they did not provide enough pods for our stay. The booking site advertised free airport transfers but only took us to the accommodation and not back to the airport and when I asked about the return journey management said they had no idea what this was about and took no accountability. They advertised "Netflix" as an amenity and when we arrived learned that "you must provide your own subscription"