Holiday Inn Express & Suites - Calgary Airport Trail NE by IHG

location is good because its next to the airport, mall and resto

most of the staff in the reception are not approachable, they dont greet you, they dont see you when yoi leave or come to the hotel, not much customer service ot customer connection. they dont sound friendly. i worked in the reception in UAE for 6 years and compared with the customer service its nothing here in Canada. we interact, we ask, we smile, we connect with our hotel guests. The breakfast is ok although they only served sausage for the 4 days, 3 nights stay, no variations of bacon or ham or burger patty. we always stay in holiday inn family in the US and we always get breakfast included but they have a lot of choices or variations. The food is delicious. The staff is friendly. Its clean and organize.

Breakfast was good

Price of the room was a bit high

Staff, cleanliness, breakfast

The area especially around the hotel still need more work to done

What we liked about the property is that it was close to the outlet mall and only an hour away from Banff.

What we didn't like about the property was that the two of the ground-floor washrooms were dirty (gross). There was also an unpleasant smell from the mop water, and the shower curtain had a noticeable odor. Hopefully, these areas can be addressed for future guests.