Suncoast Beach Hotel

The low booking.com rating of this hotel is not justified. It‘s due to previous owners and therefore old reviews. The new leadership is incredibly sweet and each single staff member of the hotel does their very best to give you a great experience. The hotel does need TLC, like redo of painting, new towels etc. A lot looks kinda selfmade. But everything works, it has everything you need and you can tell that everything once was very nice. They just need better business in order to work on the hotel step by step. We had booked the deluxe room with sea view (which we got to see and was genuinely nice!), but they offered us an upgrade to the superior room with sea view, which was even nicer! (the view is the same on both, but superior rooms are on the highest floor). We had initially only booked three nights, but then extended TWICE because we enjoyed the room, staff and location so much. Bed and pillows very, very comfortable! The view from the balcony is one in a million. Been to many hotels at a lot of price ranges, but never had one so close to the sea. The location of the hotel itself is perfect. Two minute walk to turtle beach. At the end part of Mirissa beach, meaning you don‘t hear the noise of the parties at night. But also only a 1 minute walk to the main part of the beach, 2 minutes to the next cafe/restaurant and 5 minutes to the clubs/bars. You can hear the waves crashing all day and night (which we love).

Room service works in such a way that you bring your room key to the reception when you want your room cleaned. It works, it‘s fine, they clean your room every day if that‘s what you want and bring in the key. Personally I would prefer it if room service just happened automatically, but their systems works as well. The lobby/entrance area looks horrible. The first impression when arriving makes you want to leave. But trust the process. Stay, the rest of the hotel makes up for it.

Very helpful at reception

Inside deco very good Outside needs a facelift

Location was perfect and the staff in all areas (including the sun beds) were friendly, very helpful and professional especially Kavindu at Reception and Dinuka in the Restaurant. The room and bathroom were clean and the sea view from the balcony (as well as the room and bathroom!) was excellent! I will definitely stay there again!

There should have been a safe in the room!

Location

Cleanliness