voco St James Hotel by IHG

The location and price were great. The hotel was a short walk from the main areas we wanted to see, so we didn't have to drive anywhere. The staff was friendly and attentive. They got us extra bedding for our son, and when there was a snag with the number of breakfasts allowed because of Booking.com, they fixed it. The beds were comfortable. Breakfast was good (when floods weren't ruining everyone's day). The historic nature of the property was neat, and the front room was lovely.

Parking is off-site, and when we arrived, there was no place to park for the paid valet service. We had to circle around and call the front desk to figure out how to drop the car off. Thankfully, a truck moved, and we were able to slide in, but after a 9 hour drive, it was not as smooth and clear as I would have liked. Also, I didn't realize at the time of booking that there was no on-site parking. Possibly a miss on my part, and I figured it out later through reviews, but details like that should be more visible. Minor things: The bathtub drain wouldn't stop the water from draining out, so my wife couldn't use the bathtub, and the mini-fridge seemed like it was having issues, but for an older property, it wasn't bad.

Great location. Small pool area. Comfortable beds.

They took a deposit for the room and this charge remained as pending on my credit card for too long despite asking.

Cute rooms

Nothing

Good location to pretty much everything a tourist would want to see and or do in New Orleans! Walkable to a lot of sights and restaurants. Very good sized room. Easy access to pool from our room. Quick and easy valet parking. Friendly and helpful staff. Keara was very helpful upon checking in.

Not very clean overall. Various hairs in the bedding and in the bathroom. The room had a VERY musty smell to it which I understand is the nature of the area with the humidity and hurricane history but if you’re sensitive to smells or have allergies please be advised! Also due to the age of the building, the walls are thin. I could hear the entire conversation happening next-door to us! No ice machine in the building we were in. The outdoor dipping pool area leaves A LOT to be desired. There is moss and algae all over the bricks and the seats of the furniture in the pool area had black mold on them.