L'Alpage - Serre Chevalier

La propreté du logement, salle de bain et cuisines neuves

Nous avons eu des difficultés à monter nos bagages au 2eme étage sans ascenseur ( 75 et 79 ans) Nous avons eu mal au dos dans le lit double canapé lit.

La propreté, les équipements ( électroménager , cuisine, douche) La décoration (moderne) l’espace. De très belles prestations d’accueil avec lits faits et serviettes de toilettes à disposition et savon douche.

Rien

Superbe petit appartement propre et très bien entretenu

Les escaliers 😅

The apartment is well located with a nice view, and the kitchen, bathroom and ski lockers were adequate.

However, the space felt tight for two adults, and the shower drained very slowly, at times causing minor flooding. The real issue was the host. On our final night, a beam from the lower bunk bed ripped off from around a screw under regular use when an adult of a normal weight (80kg) sat on it - no weight limit was specified. The damage was minor and easily repairable. The failure of the bed frame also left exposed screws and sharp fittings, which could have posed a genuine safety risk if someone had fallen or moved suddenly during the night. Despite this, the host responded with hostile and passive aggressive messages, criticised us for not cleaning the floors or taking out the bins which was not part of the guest agreement and said we "lacked common decency"; and then attempted to charge us €500 to replace the entire bed. This situation was handled poorly and escalated unnecessarily. While the apartment itself was acceptable, the post-stay experience was uncomfortable enough that I would not stay here again and would recommend others to think carefully before booking.