Arena Residence

difficile de lire le code d'accès à la boîte à clés sur un écran de téléphone portable

manque de lampes de chevet

Totul a fost la superlativ.De la comunicarea cu administratorul proprietății și până la facilitățile găsite în apartament ,denotă o orientare spre client și dorința de a fi competitiv pe acest segment.Multumim pe aceasta cale și promitem că vom reveni cu siguranță.

Daca trebuie sa mă strădui să găsesc ceva negativ este doar din dorința de a îmbunătăți confortul proprietății pe viitor.. am simțit lipsa unui cuier chiar la intrare.Restul este chiar excelent...

Impecabil. De la explicatiile pentru preluarea cheii, continuand cu curatenia, dotarea din bucatarie si din baie si terminand cu spatiul generos al apartamentului (nr. 13). Gazda prompta in raspunsuri, la orice situatie aparuta, comunicarea fiind facila. Localizare foarte buna, din punctul nostru de vedere. Jos palaria.

I would like to start by saying that I would have given a 8 to the property if there weren't any heat issues & pointless discussions with the desk-assistant, please see below. I liked : the apartment, the small treats (coffee, tea, sugar), the roominess, the home sleepers.

The heat system was closed with no possibility to adjust the temperature in the apartment by our-self. In the first night with maximum 22 degrees in the apartment and 12 degrees outside I've searched for a blanket but there was none. I had a discussion with the desk-assistant the second day and the feedback were that "the worldwide studies recommend a temperature of 19 to 21.5 degrees in the room" & the owner of the property has decided to close the heating system till the winter will come back. For the next night we have received a blanket and the heating system was started to 22.5 degrees. The third night, after Booking contact them they have closed back the heat and let us again to see 22 degrees in the apartment. Also, if you have a problem in the evening, nobody will answer you till the next day. There is no front-desk at all, they are answering by phone only. I also didn't like : the soap from the bathroom was just one for washing the hands, the face & the body. We received just 2 smalls shampoos (one time use) for 3 nights staying.