North East Luxury Retreat

It was me my husband and our adult kids with their kids. The house was roomy enough for all. We had a great time being together.

Good

The property is nice and was clean, also in a nice neighborhood. I booked this property for my family for my aunt’s funeral. The house is listed for 6 bdrms, there are only 5. 3 king beds, they’re only two. One is a queen bed with a king size headboard. Because of this my uncle booked a hotel room because he didn’t have his own room as we thought based on the details. Trash cans should be in every room and there are not enough bathrooms to accommodate 10 adults let alone, 16 people per one of the guest. Also, the porch is very slippery when wet. My husband fell, I notified the host and he had nothing to say and I checked out 2 days ago. Additionally, if you book for more than 7, expect to pay extra although the house sleeps 16. This is the extra person fee listed in the property details. It was 10 of us and it cost an additional $360. The host was very slow to reply, accept when I questioned the additional fee and advised the property details did not match what the property actually provided. He offered to discount my next stay, but I’m big on getting what I paid for and good customer service especially from a premier host.

We had a wonderful stay at this property. When we realized we didn’t have knives in the kitchen, the host quickly brought over a set for us and made sure we were settled in and happy with the property. The communication was great and the house listing was accurate with what we experienced. I would recommend this home and host.

There were alot of issues. House floors were dirty, could not walk barefoot in house, feet would get black! No amenities in house! Spices, foil paper, cleaning disinfectant (Formula 409), no dish cloths or dish towels. Toaster not working, had to buy our own. Had plate of food in cabinet rotting! One chair outside for sitting. No patio furniture to enjoy the outside. There were nine of us!! Really disappointed as we have rented other properties without this big of a problem. Will go with other company next time.

The property listing is extremely deceptive and the host is impossible to deal with. The house has five bedrooms, not six. The 6th "bedroom" is a sleep-sofa in the common area on the 2nd floor. The listing says you can book up to 10 unrelated people or 16 family members but they don't mention until you are committed that you must pay extra for every guest over 5. Plus 4 of the 5 bedrooms share a very small bathroom on the upper level. Host took over 2 weeks to modify my charges when I found only 5 were going to be present for the entire 8 day stay, couldn't figure out how to modify charge for 6th person who would only be there for a couple of days (I spent many hours of my own time on the phone with VRBO solving his problem for him), and also insisting on charging extra guest fees for two people who would only be day visitors on a couple of afternoons. We would have had others visit during the day but had to meet them at restaurants instead to avoid ridiculous charges. Listing says they are pet friendly up to 2 animals, PDF (that you only see after committing to the rental) says no pets, and final agreement with host was to pay $25 per day per animal, for which he promptly tried to overcharge me. Listing says they take children, PDF says they don't. Spa, which was a major attraction for taking the rental, only has seating for 8 people, I believe listing advertises 16 and it was ABSOLUTELY DISGUSTING AND COMPLETELY UNUSABLE. When we arrived there was so much chlorine in the water that the fumes burned our eyes and throats so we didn't get in and the test strip was off the charts. Plus it had a black bathtub ring at the water line. We cleaned it up, spent $100 of our own money rebalancing it, but then discovered the phospate reading was 4000 when it should have been under100. How does phospate get into a spa/hot tub? Why by people peeing in it. No thanks. What else? The toaster was broken, the threshold between the breakfast area and the sun porch is loose and a tripping hazard, One of the sinks in the upstairs bathroom drips and the mixing valve in the shower is faulty, one of the living room chairs has a broken arm, the dust pan has a hole melted in it making it way less effective for cleanup, and the yard is sadly neglected. The interior of the house was clean, the beds were comfortable, and the space was adequate to meet our needs, but I wouldn't stay here again for all the tea in China and cannot in good conscience recommend it to others.

Nice home! Peaceful neighborhood

Overall stay was nice. Great location close to the round rock multi-sports complex. Very spacious, large kitchen and nice outdoor area as well. Some things were missing that I would expect from a 5 star stay such as dish detergent, dryer sheets, shampoo and conditioner. Also be aware of how many people it can house--the king beds were counted as three people capable so it would have been nice to also have air beds available. Also no move out instructions so we weren't sure what was expected.

Plenty of space

Nice and ckean

The property, the check-in process and the amenities were excellent. The only problem I had was the listing. The property is listed as 6 rooms but in fact it is 5 rooms. The host tried to explained to me that the open common area upstairs was a bedroom simply because it has a pullout couch. The fact of the matter is that the property is a 5 bedroom property which is totally fine as long as renters know ahead of time. I had 6 couples/singles that all paid for their own room. When I got to the house and looked around I was shocked to only see 5 rooms. Since I was the organizer I ended up staying at a hotel. I was extremely disappointed about this and had several discussions with the host about the situation. He did offer to refund me the entire amount if we left…but then again where are we going to go? It’s not like there are other houses available at a minutes notice. So we made do. After I got over my frustration I managed to enjoy the rest of the stay. As long as you don’t need 6 separate rooms it really is a great stay.

This house is located in a quiet neighborhood that isn’t too busy or too far from main highways. That made it easy to access for us! Contacting the owner was pretty easy and he made it easy to check in! The house itself is super spacious so we had plenty of room for me & all 15 of my guests to relax and hangout. He gave us minimal clean up and check out instructions that were easy to follow and answered questions within a reasonable time. Overall the stay was nice. For future reference, it would be nice to have more detailed check in and check out instructions. For instance, should we leave used beds unmade and take out the trash. Other than, I would recommend this house as a great place to stay for a relaxing getaway.

I personally own a rental property and we provide shampoo conditioner and body wash. This would have been a nice perk for the price

Found out week of stay a family member had Covid. Tried contacting owner to reschedule. His responses were not very helpful and when he responded it was past time to cancel. I am very frustrated with this booking it looked like a very good location and well kept place to stay. Disappointed

.

The house was spotlessly clean with all amenities we needed but austere.

This property was exactly what we were looking for and it lived up to the billing. We had a family of 5 (including 3 young children) and our parents for a total of 7 and we had PLENTY of room to spread out and enjoy our stay. There isn't much in terms of bells and whistles (ie, understocked kitchen and utilities) but that didn't bother us in the least and the spaciousness more than made up for any small inconveniences of running to the store for supplies (which is less than a 5m drive, btw). Checking in and out was a breeze and Vince (owner) was highly communicative which was a great help. I would strongly recommend this property especially if you are looking for room to spread out in the Round Rock area.