Residence Inn Upper Marlboro Joint Base Andrews

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accessibility

Wonderful

I liked the hotel

The property was very nice in the beginning. I enjoyed being at the residence Inn. It felt like a one bedroom apartment until my last couple of days one laying in the bed I kept itching. It felt like something was crawling on me. I had extended my stay from the 19th through March 23rd, on March 18 I was itching really bad. I pulled the covers back and it was 2 bed rugs in the bed. I called the front desk and I told them what was going on. I even brought the bedbugs and a napkin to show that lady Sandra that was working at the front desk. They move me downgraded my room I was put on the first floor with the mattress, and the boxspring was on the floor. This was for wheelchair accessible the room just look like somebody was staying there. The bed was so low and after experiencing the bed bugs, I couldn’t even sleep.

I didn’t like the fact that when I bought the concern to the front desk and the bedbugs that was in the bed, they downgraded me in a room that was wheelchair accessible. The boxspring and mattress was on the floor when I brought the concern to the front desk, they said that was the only thing that they had available. They didn’t have any more rooms. After not getting any sleep, waiting for the manager to come in to deal with the situation only for the manager to have no compassion for what I went through the manager was so unprofessional she had me waiting for her for over an hour to tell me that I had booked my reservations through a third-party, which was Booking.com. And what I have to say about Booking.com, they are a rip off. They owe me $525 that the hotel honored because of the situation for my stay from March 19 through the 23rd they refunded my money back to Booking.com from the 20th through 23 March. Every time I call Booking.com the phone is always hanging up or they would tell me my money would be back in my account 7 to 11 business days. Every time I call them they are always hanging up on me or telling me that my money will return into my account 7 to 11 business days. I have never been through this experience and I will never book through Booking.com anymore and would not recommend anyone to stay there. They sent out someone to check for bedbugs this was in the morning and then they gonna tell me they did not find any bedbugs but of course anyone knows they do not come out during the day time my experience the last couple of days was horrible

Had to pay for parking, and the breakfast was very limited.