Chillax Khaosok Hostel - SHA Certified

Very helpful staff in regard to booking trip to national park. Comfy bed. Water provided in rooms

Our balcony looked directly onto someone else’s with the way the room positioned. Some ants in our room, nothing major though.

place looked pretty

is it also hostel so it was noisy even after 10pm

Good location, very clean and the shared bathrooms surprised me at how clean they were kept. We had a private room and the TV didn’t work but we didn’t care as we only stayed here one night for the national park floating bungalows. The staff were so helpful in organising the trip and our onwards transport from Khao Sok. I can’t reccomend enough :)

Nothing we didn’t like but make sure you message the property well before booking for bungalows as they are slow to reply and can get booked up!

The hostel is conveniently located in Khao Sok Village and fine for a night’s stay before the overnight bungalow trip. We had a private room which was fine - nothing special and quite expensive given it’s a hostel.

We did the overnight bungalow trip through Chillax and whilst the trip itself was wonderful, the hostel staff are some of the rudest, most unprofessional people I’ve ever come across. Following the tour, we had organised a transfer to Phuket through Chillax - service that is described as ‘premium’ and ‘exclusive’ (don’t believe this as every company offers the same). We, along with the rest of our tour group, were under the impression that we would be picked up from the lake and taken to Phuket. However, we were dropped off at a bus station in the middle of nowhere, where there was zero communication and one member of staff who spoke no English. I messaged Chillax to enquire what was going on, as we were told we would have to then wait two hours for the bus. The Chillax team then responded “why are you being so moody? Is something wrong? You seem upset about everything lately” - it goes without saying that this is a disgraceful way to speak to paying customers, especially given they were the only people who could have helped us out. I tried calling and messaging but was ignored, so we were essentially left stranded, feeling quite unsafe, with no information until a public bus showed up 2 hours later. We then arrived in Phuket about 4 hours later than we were told would be the case.