Hostal Santa Rosa Cusco

Es un hotel muy acogedor, ubicado en una zona muy tranquila, y a la vez muy cerca del centro activo de Cusco. La atención de la señora Olga y de Anabel en la recepción es muy cálida y amable. También muy ventajoso y excelente la posibilidad de hacer un check-in temprano. La habitación fue muy cómoda y suficiente para mi necesidad. Sus facilidades óptimas. El desayuno estuvo bien. Un buen lugar para hospedarse en Cusco. Seguramente volveré allí.

Todo estuvo muy bien.

La atención y amabilidad de la recepcionista, la hermana siempre atenta q que todo esté muy bien y Olga un amor ocupándose de todo!!

Nada! Todo Impecable!!

The hostel is located in a girls' school run by nuns. A bit like a monastery. This place is like an "oasis of quiet" in noisy Cuzco. Very centrally located. If you need some silence, this place will be 100% for you. The rooms are simple but clean. Maybe a little bit to small for two people, but there is no tragedy. Silence and quiet compensate for all shortcomings. Very nice and helpful young man ( also the women ) at the school gate.

Unfortunately we had an unpleasant situation with a nun during the check-in. Suddenly she said that we should pay more than what was written on the booking-reservation. She was completely ignoring the price stated on the reservation. All the time she said, that it was the booking.com fault, which of course was not true. We were forced to pay a larger amount, which was fortunately returned by the booking.com. She billed us with incorrect personal data and when I asked her for a new one, she just refused it. All the time I felt like an intruder trying to trick her. Incredible. Lousy breakfast. When we came around 08:00 o'clock, there was hardly anything left and we ate some leftovers.

Very centrally located.

During check-in they said repeatedly that something went wrong on Booking and that we apparently paid too little (1/3rd of the actual price). They did not request us to pay extra, but during our entire 5-night stay they were not friendly and they treated us as criminals, although it was not our fault something went wrong on Booking. Breakfast was included and started at 7am. But we did some tours where we had to leave earlier than 7am and they did not want to give us a breakfast to go "because we did not pay enough" (were their exact words). WiFi in the room did not work properly. The only place the wifi sometimes worked sufficiently was downstairs near the reception. Small rooms. The scoring is considering the price we paid. If the price is normally 3 times higher, it's not worth the money.