HG Abetone e Piramidi Resort

De location was nice.

It’s sold as 4 star hotel, but I don’t think that matches.

Lovely hotel with very comfortable rooms. Lovely restaurant and lounge area. Staff are outstanding. There is nothing to dislike.

staff very kind and helpful

Breakfast was lovely , the restaurant was very good. the location is excellent, there is enough parking.

Very good service massage

The owners were delightful - they really tried to accommodate all our needs. Had full use of the well equipped kitchen

Nice reception area and lobby with wood stove burners. Ski room to prepare the skis beside the hotel (not heated) Good breakfast buffet

A smile is not part of the service here and no sense of the famous Italian hospitality either. Nobody speaks English (or French) except for one lady at the reception desk. We booked for 5 nights but left after 4 (with no refund) given the disastrous customer experience. Based on our experience Booking.com clients not very welcome. RESTAURANT No menus in English and no waiter to help in English either (thankfully we had google translate for a basic translation). Set Menus do exist but you won't see it if you don't ask for it, only the more expensive "a la carte" is automatically given. The dishes are quite mediocre and the variety is limited. Breakfast starts at 7:30 (but ski lift opens at 8:00 in April). No possibility to have it earlier, so we had to buy our food from the grocery shops to be on time. But, another guest who threatened not to take the room if he could not get breakfast at 6:45 got what he wanted. SPA There is a spa (jacuzzi, sauna, hammam and sensorial shower, not well maintained), to access it you have to book in advance for 25€/person for 2 hours! In most 4 star hotels spa access is free, only the beauty and massage treatments have to be paid for. However, 30 minutes before our 2 hours were up, the hammam had already been turned off, leaving us free to admire the spider webs which were not initially visible with all steam at the beginning! No towels provided in the spa but we hadn't been told to bring one from our room. ROOM Minibar empty. Heating in the room is regulated from the reception desk, and seems to be switched off during the day, meaning that it is impossible to dry ski clothes before the next morning. The double bed was made up of two thin separate mattresses, so depending on where you positioned your body you might disappear between the two, not very comfortable. Small Plastic shower cabin It seems the charming photos used on their website are not those of standard rooms.

nice old building, ski resort a short walk up the road, staff very helpful

the general decor and room facilities need modernising