VH - Gran Ventana Beach Resort

De locatie

Je hebt premium mede om de late check out. Park zit nog niet voor de helft vol en toch kan een late check out niet….

La comida

Hay poco entrenamiento en el día y la noche , falta más activad de noche es bien aburrido

really nice beach, friendly staff, reasonably clean facilities. really good dinner food at the restaurants, not overly loud, overly crowded or big "party" atmosphere, great water pressure in the showers, best sangria I've ever had.

The little things hurt our stay. We had to move rooms 2x, first because they'd ignored a special request & then because they'd accidentally put us in a room that needed maintenance. But then the room we got moved to also had an issue. We were given inaccurate instructions about how to return/exchange towels, and the beach & pool staff never agreed on how to do it right. The person who took our dinner reservations took about 3 tries to get them right. Didn't even get our nightly turn-down chocolates w/the premier package. All of these issues made us have to spend way too much time waiting around at the front desk for help. The Hobie Cat didn't have a sail attached, so I'm not sure if that was actually available. Weather didn't cooperate enough for me to inquire further. Last comment - I don't think the premier package was worth the money for us. The private beach access didn't really accomplish much, though having our own beach bar was nice. The drinks in the vintage club were definitely far better than the main bars - but unless you want to sit inside drinking @ a beachfront resort, it wasn't a great benefit. early check-in never happened for us, though they did approve an extra hour for checkout which helped.

Food buffet was very good. Bed was comfortable. A/C was good.

Rooms are in very bad shape. shower's hook broken - have photos. illumination is poor. furniture is very old and photos are deceiving. pool is dirty - have photos. Registration process was chaotic.