The Wings Hotels Ankara - Neva Palas

I have stayed at this hotel more than 20 times over 8 years and for the first time someone personally contacted me via WhatsApp before I even arrived at the hotel and discussed my opinion and things that could be improved! I hope someone from the management will read this and try to improve some of the things. Also, when we were leaving the hotel, Esra approached us and through conversation asked us about our opinion and how things could be improved. No one has done this, not even the most prestigious hotels in the world. Guest Relations Manager Esra I would like to thank you for your time and the way you approached and tried to find out the opinion of the guests about this hotel. This is a hotel that was my first choice for coming to Istanbul until a few years ago but over time it has lost its quality. I hope that people like you can step up and take the necessary actions to restore this hotel to the quality it was a few years ago. Every praise for the reception staff and also for the guys who park the cars. The hotel has spacious rooms, good beds and pillows, and the hygiene is up to standard, and it is also in a good location for moving around Istanbul by car.

The rooms are clean, as are the bedding, but unfortunately in many of the rooms there is a bad smell in the bathrooms coming from the drain. The breakfast food is in the worst condition in the last 8 years. It is not tasty, the variety has decreased and the quality is at the lowest level. The kitchen staff is not as good as before. A hotel with such a reputation urgently needs to improve the food! A few years ago we were given the option of half board when we booked and the food was really good like in an a la carte restaurant. Now there is no quality at all and the hygiene and service in the restaurant needs to be improved. I know I spent a lot of time on my review and gave a score of 9 only because of the approach of the guest relations manager, but I hope things will change and that we will not need another hotel.

Location is excellent

The reception desk just had one person and he did not really speak much English and was not able to help much - no concierge

The room was a little dark, breakfast was good i was expecting exellent but was good.

Rooms are dark inside. I couldnt study.

Staff is nice, very friendly and helpful. We parked our rented car and on the check-out we asked to leave the car with the our luggage at hotel for several hours - no problem. We had a Deluxe/Comfort Double Room. It was spacious enough and quiet.

The room looks modern. But it only looks modern. Everything is quite used at least in the room 309. Head lamps do not hold the position as well as sofa. The separate thing is bathroom: door can't be closed before you shut it hard, even several times. The same for flush buttons - you need to press them hard and a couple of times. Toilet paper holder can fall time to time. Toilet brush can fall to the toilet from it's handle right in the middle of the cleaning process. And do not try using a flimsy safe handle inside the shower to not unexpectedly fall there. Breakfast is nice but not as fabulous as it's stated, and definitely not worth 16 EUR per person (with breakfast included option - it's 15 EUR). There are many kinds of bread, but very little savory options.