Ona Beverly Hills Heights

great stay, clean and plenty if space in the apartment. parking places all around, easy to get to the beach (also buses available) great view, very good food, and the staff was extremely friendly and supportive

Small and friendly

People putting towels on sunbeds at 7-8am. I have stayed in here and mirarge and never had to ‘run ‘ to the pool before 10am to get a sunbed. The pool attendant Victor did try and enforce but once one does it everyone else does

staff were exceptionally friendly and helpful, and it was easy to arrange anything we needed. The food was excellent, and we were especially impressed by the breakfast – it offered a great variety and everything was fresh and delicious. Overall, the service and dining exceeded our expectations.

The property can get very crowded, especially during breakfast, which makes the dining area quite busy. Some of the furniture is starting to look a bit worn and could be updated. We also found it inconvenient to carry our luggage a long distance without an elevator.

Food was cold and feeding time was like a zoo.No proper organisation whatsoever. 7 night stay we ate out 4 of the nights having paid for dinner each evening. The worst we have ever eaten. Breakfast was plentiful but every morning it was freezing . Dinner was dreadful wanted to give tap water for drinking. I emailed reception on this and in fairness Belen addressed it immediately but it was only for 1 night they then wanted to charge for drinking water.The waiter with the glasses who looked like the manager was quite rude whhen i told him our water was included. Our room was lovely in fairness we had a balcony inside and outside. No lifts in the hotel. No adequate air conditioning working. Area is all up hill and walking would be 20 mins from local shops ect. They do have a shuttle bus on the hour until 6 pm every day. El Paso restaurant across from the hotel was lovely very friendly and food was gorgeous. My recommendation would be keep your money for food eat elsewhere. Girls on checking in were also lovely. Staff in general work realy hard its a pity the hotel is not managed more professionally. Big shout out to the life guard hes a credit to your hotel he helped everyone on arrival and very informative. Unfortunately we will not return to this hotel again.