Regenta Arie Lagoon Negombo

Pool and pool bar were fabulous. Staff were friendly. Our room was amazing, spacious and comfortable.

The hotel was a long way from the town and shops, thou this was our fault due to lack of research. Breakfast was ok but not amazing.

The space of the resort

Relaxing and tranquil garden areas

The gym equipment didn’t work- all looks very nice in the window 2 treadmills a cross trainer and a bike. However the two treadmills and cross trainer didn’t work. Reception sent a maintenance guy in and he also couldn’t get them to go.

The room was lovely, bed very comfortable and small terrace equipped with 2 chairs and table was nice. Well maintained grounds and property. Reception staff were fabulous and the welcome was great.

After a fraught journey we went straight to the restaurant for an early lunch and coffee. The service was not good and the food really disappointing. It felt very disorganised. We could not charge our food to the room and waited 20 minutes to pay. The waiter came to our room for the cash payment, charged us the wrong amount then came back for the balance. Left me feeling distrusted and this felt quite disorganised and unprofessional. The fridge/mini-bar in the room was locked and we had to wait a few hours for a staff member to unlock it. The offering of coffee in the room was sparse and we had to request more.