Ferienhaus Alpen Lodge und die Gams

Nina ist ein super host. Ruhig fur kinder alles super Sauber und betten sind gut.

Prettig contact, mooi en ruim appartement

die ruhige Lage, die tolle Galerie mit Traumblick, die Ausstattung, die netten Gastgeber, kurze Fahrt zum Gletscher, Bushaltestelle in nächster Nähe, schöne Loipen und Wanderwege direkt am Haus

The location was great, 3 minutes from the bus. The views were beautiful, it was close to some trekking trails etc. The house was also well equipped. When we needed a repair it was done the next day.

First of all, the man who gave the keys to my friend (a young woman) kept grabbing her arm while getting the sheets for the beds and filling personal information. Then we got charged 150EUR for cleaning of which there was no mention in the booking (maybe it was the bed sheets? if so, that's crazy expensive for bed sheets). I don't mind the fees, they just should have been disclosed. There was no washing machine. What upset me the most was that the owner said she wouldn't look for my friend's headphone because "we left the house dirty". The house wasn't even clean when we first arrived and we didn't complain. You couldn't walk around in socks because they'd get dirty after a minute or two. I washed the floor in our bedroom myself upon arrival. Spaces under the beds and drawers have probably never seen a vacuum cleaner. You could also see that not every past guest noticed the information about sheets being paid extra as the mattresses had blood stains. The sheets we got from the owners also looked like they have been around a decade or two. We didn't leave trash around, it was all in the kitchen in bags. Dirt is something normal after 10 people live in a house for a week, I thought an object owner would know that if they charge 150EUR extra for the cleaning. That's simply unprofessional and petty to refuse help like that, because the cleaning person had to do their job. Lastly the pictures are old or are taken in a way so you don't see how the 3 stays (lodge, house, apartment) look actually and you can't check with Google Maps as the street view is too old. For our house the pictures were outdated (before they added the lodge&apartment). Those are not 3 separate places, the houses are literally 2,5m apart and the apartment is in the basement of the 10 person house. You can already see a noise complaint in the apartment's review.