Hotel-Restaurant Kriva Ćuprija

The location is simply amazing - as close to a fairy tale as it gets. The rooms are spacious and comfortable, while the little stone corridors and staircases add to the overall charm. The staff are exceptionally polite, helpful and professional. And I mean every single member of staff: it is not just one or two people; they are all wonderful.

I liked everything - so much so that I invited my friend, who was staying at another hotel in Mostar, to come and see the hotel and my room. We eventually decided to have dinner there, which was another wonderful experience.

Nice hotel overall in a charming setting if you plan to visit Mostar’s old city centre. It’s very picturesque (but the violet flowers on the corridor are unfortunately fake). My room (101) was spacious enough, even though the bathroom was a bit tight (and the hot water finished rather quickly). The bed was comfortable and the AC unit and the mini fridge worked nicely. However, the room was really noisy. It’s right behind the kitchen/restaurant and badly insulated, so you can hear all the staff talking and the noises they have to make whilst working. I always wear earplugs and that helped, but without those, it would be unbearable. Breakfast buffet was complete and they had fresh fruit, eggs, cereals and many cheese and cold cuts choices. No fresh fruit juices though and no coffee machine, but you can order an espresso or something else if you want at no extra charge. Regarding dinner, the menu is not very extensive and many things were unavailable. They also said that half the menu (the cheapest half…) wasn’t available after 18:00 (?), like the pizzas, salads or the vegetarian options. Not written anywhere, mind you… Also, when booking through Booking.com, the option to cancel without any fees ends rather soon, weeks before the check in date, which I can understand. However, just a few days before, they send you a message saying they only accept cash (not what’s written on Booking). And they’ve been doing this for years if you read older bad reviews. I also understand why they do this (to avoid taxes I presume…), but it’s not safe to carry around hundreds of euros or Bosnian marks, as you can imagine. Also, when you pay, request a receipt saying “paid in cash”, so that you can prove you actually paid your stay and avoid being double charged later on as a “no show” since there’s no credit card transaction registered, as it has happened before according to some reviews. This was my main issue and you feel like you’re being or going to be scammed.

Cash only even though they should accept cards (this has been going on for years), limited choices at dinner (only the most expensive ones), noisy room (101)

The staff were all so friendly and always went above and beyond. The breakfast selection was amazing and everything we tried was delicious. Location wise, it’s absolutely perfect for exploring the old town

Phenomenal staff and great location

Rooms are very noisy with minimal sound proofing. Hallways are directly accessible from the main city walkways, so there's increased foot traffic, and you can hear everything with basic wooden does that don't have full seals. There were hairs left from previous guests in the bathroom, and the shower soaps where empty. The internet went out during our stay as well.