Hotel Asset Torrejón

As always rooms are very clean

Nothing really

Very clean and well presented - staff were absolutely lovely and thoughtful, very attentive and clearly very proud of the hotel they work in.

Nothing - my stay was perfect and I will most definitely be staying again.

Easy to check in, room great for the one night stay, no tea or coffee though Excellent service from Sebastian in the bar in the evening

Nowhere to get a tea or coffee during the day and booked a taxi for following morning was not done by reception so had to call another

The location and the spacious room we lodged in. The reception staff was pleasant though she is the only one there most of the time for a big hotel yet she tried her best

The kitchen staff were rude, the receptionist told us we could warm our food there but obviously the staff did not like the idea of warming food or maybe because we are people of colour. I was nearly hit by the door when a kitchen staff in anger was opening the door to stop us from warming food. My husband and son were embrassed as well. The fridge in the room didn't work throughout our stay and that too in an executive room even though it was changed still didn't work and as such some of our things got spoiled. The bath didn't have support for stepping out and so it's easy to fall.