Hôtel Particulier - Bordeaux St Jean

Great apartment close to train and trams

Air conditioning very good! Great for sleeping!

Cleanliness. And using less smelly detergent to wash towels and sheets

Location from the train station was amazing. Air conditioning was also a very welcome relief on a 38 degree day.

Our property was on the second floor. I was ok getting up the stairs with my luggage but if my wife had been on her own she would have struggled to negotiate the stairs with a heavy suitcase.

Very close to train station which was very convenient for us.

Very poor communication. I had asked a question before arrival, and it was never answered. Most importantly , we paid through credit card,, to leave our bags for a few hours so that we can take a tour. We were never given instructions where to leave our bags or how to retrieve. I clearly told the time we needed to leave the day before but never was contacted. We were forced to find another place to store at the last minute, it was very stressful. Hours later I received a communication, but we were already on tour. When I asked for a credit to my charge, I was told it was not possible and to provide bank details for a wire transfer. This was not possible since I do not carry bank routing details while I'm on vacation. In my opinion if they would have just told us the day before we were leaving what to do with our bags, it would have changed our experience. My hope is this company will do a better job with their customers in the future. My thought is to book a place in the future where the staff is on site.