Dubrovnik Finest Apartments

Location was right outside Pile gate. Although we had to climb three levels of stairs the room was large, beautifully furnished and extra clean. Bed was comfy and although we didn’t use the kitchen it looked well stocked.

Nothing

The location of the flat was superb and the flat itself was amazing

the stairs! haha but it was worth it

Amazing location!! few minutes walk from old town, and lovely hidden beach spot just around a couple corners, is best to go first thing in the morning when it’s quiet. Great apartment, free amenities are provided and wine also which was lovely. Bed is super comfy and nice view out of the window

Communication with owner was good before arriving in Dubrovnik. Location was great in terms of proximity to all the main sites, bus stops, a little pebble beach - which was perfect for a quick swim and a few nice cafes/bars to have a coffee or drink in before heading into the old town. The room was basic, but clean.

We were expecting a room like it shows in the photos on the booking.com site. We thought we were getting an 'apartment' with high ceilings, plenty of light and a table plus 'kitchenette' which it clearly states on the site. These are the reasons we booked it, on top of the location of course. What we got was a dark, ground floor room with a fridge and kettle. This was extremely disappointing versus our expectations. When I rang the owner to discuss she said she could see the confusion as previous guests had had the same confusion. I asked her what we could do about it and she told me I'd have to ring Booking.com and sort it out. Bearing in mind, we'd just arrived off a very early flight, this wasn't what I thought I'd be doing upon arriving in Dubrovnik. I would have assumed that the owner would sort any issues out. I spent the next hour trying to get in touch with Booking.com who then clearly stated the owner should resolve any issues. So she then contacted Booking.com who simply confirmed our booking. She missed the point that it was very misleading and not at all how it looked in the photos. We wouldn't have otherwise booked this place. Eventually we gave in and got on with what we had, but it was very disappointing. In addition, the hot water ran out 3-4 times during the stay and it was quite noisy at nights with people loitering in the street outside the window.