Viscount on the Beach

The location was fabulous. Not too busy, easy access to the beach and walkway. Close to cafes and restaurants.

The older places have bigger rooms Old rooms are more expanse

That we had to leave

Great location and facilities in the apartment. We have previously stayed here and in the same apartment both times. Thoroughly enjoyed our stay.

The location is exactly as described, beach front with great view, easy access to beach. Layout of the three bedroom apartment was great, with a super comfy leather lounge suite and great air con in each room. The walk in robe was well appointed.

On the afternoon before arrival I received an urgent email from staff that I had not completed my booking. I was told I needed to send staff a copy of my identification via email before check in instructions could be provided. After a long day of travel I advised my arrival time for checkin and confirmed I would provide id at reception during open hours. I was told this was ok. When I arrived with my three children at 4:30pm, the doors were locked, the sign stated reception was open until 5pm. I had to ask a teenage resident for assistance to contact reception which took 30 minutes before a response was received. It was 36°C, we had groceries in the car, and was a very stressful process. The lady was rude and eventually begrudgingly gave me a code to get the key from the lock box and said I must return in the morning with my id. I have never experienced this before in all my travels. I returned to reception at 9:15am to provide id, however it was closed. When I returned a short time later she was rude and blammed me and booking.com for the process. The apartment on the most part was good, however there were ants in the kitchen that were getting into our food and in the rubbish bin. Only two coffee pods, dishwasher tab, one rubbish bag and two spare thin toilet rolls (not great quality) were provided. For a 5night stay I was disappointed. These small low cost items make a huge impact on impression and convenience which is an easy fix for the host. One of the frying pans was buckled so badly and coating damaged it could not be used. The coffee machine had not been cleaned and still had used pods inside it. The ensuite bathroom was very dated and in need of a deep clean. There was visible black mould in the shower, extractor unit in wall was dirty, dusty and black and the odor of mould was strong. On one occassion there were two baby roaches climbing the shower head. The main bed had one single lightweight waffle blanket that was stained on at least five areas.