INNSiDE by Meliá Frankfurt Ostend

Everything was great! The hotel is beautiful, and the room was very spacious and comfortable. The staff was extremely kind and helpful in receiving a package that arrived after I had already checked out, and they safely kept it until someone was able to pick it up on my behalf.

The gym is very basic

The room was clean and breakfast contained a good variety of choices as well as tasty food.

This clean and modern and close to grocery stores and the subway

The internet is a bit slow

The room was fine.

A kettle in your bedroom to make tea or coffee would be preferable to a couple of fizzy drinks in a fridge, particularly in cooler weather. The service in the restaurant/kitchen is poor. I chose a half board option when reserving. I did not expect to be treated like a second class citizen in the restaurant at dinner. My experience was so unpleasant I didn't eat in the hotel on the 3rd night, I went elsewhere and paid again. I requested a plain pasta dish for dinner on night 2 as I was running the marathon on the Sunday. Unfortunately the kitchen was unable to provide this to a restaurant that was practically empty. I wonder why? It cost me €4 for a tiny bottle (200ml) of plain water, not refrigerated with no ice or lemon! I requested a slightly earlier breakfast on the Sunday morning 15/20 mins earlier for some plain, uncooked food. The hotel could not provide this. I counted 50 people, all marathon runners in the restaurant at 7.30am when it opened. All these people would have appreciated earlier breakfast. This hotel does NOT do customer service well. Food service is exceptionally slowand if you chose the half board option, expect the minimum.