Inside Bilbao Apartments

Apartment was very comfortable and in a great location within walking distance of everything.

Perfect for what we needed and well located. Access to washing machine was very useful.

The location was unbelievable. It was a huge comfortable space and the host was very communicative and helpful.

Nice and centric. Simple but pleasant design. A balcony with nice views...

Mainly the staff... I am going to go in depth... Before my arrival, I kept receiving constant automated emails asking for my arrival time, even though I had already provided it several times. I had been in direct contact with Verónica via WhatsApp for days, and she was fully aware that I would be arriving at 12:30 (check-in is as of 3PM) When I arrived, nobody was there — the doors were wide open, and as I was entering the apartment in order to leave my things, change bags, recuperate a few things and then keave... A very rude man showed uptelling me to get out! (and accused me of yelling). I was simply explaining that I had already spoken with Verónica, who had given me the OK to drop my stuff off! When I cam back after the check-in time permitted, I realized and reported that there was an issue with the balcony door and the blinds, but I made it very clear that it wasn’t urgent and that no one needed to come in or repair anything until after checkout, because I didn’t feel safe leaving my belongings — including my passport — in the apartment while I was out and having strangers go in without my presence. Despite that, someone entered without my permission. Now they claim it was a “misunderstanding,” but if that were true, they should have contacted me first to confirm. Completely unacceptable and unprofessional behaviour. On top of that? They didn't fix anything!!! I feel violated! On another note, they went in with their shoes when, I respect the place I rent, and automatically remove my shoes upon entering a house... The floors were all sticky... And there was a problem with the drawer for the utensils, that I couldn't pull out. Lights that were burnt... These are all little things that change ones experience... But mainly it's the privacy issue that I cannot swallow...