Altus Hotel & Spa

It was quiet, the salt water pool was amazing. The staff was very polite.

The room and the entire hotel was clean. The spa was not crowded and we got all the necessary things to have a great weekend.

It's a nice hotel with a good restaurant, nice spa facilities and decent rooms. The food at the restaurant was tasty and well cooked and the staff very pleasant. The Spa and pools were clean, well maintained and up to temperature, with places for both adults and kids. the room was well kept and furnished with all the necessities, but on the small side.

The rooms had a problem with the humidity - in our room there was a dehumidifier that ran constantly and extracted large amounts of water during our stay; also the AC controls did not work , it seemed like the temp was controlled per the entire hotel and during the evening it was very hot in the room. The bathroom had one of those walk-in showers that meant a lot of water splashed and got all over the bathroom floor and took a lot of time to dry out. The restaurant was understaffed, most of the time only a single waiter , which meant long wait times to order, deliver and get anything else extra if you forgot when ordering. Minor nit-picks in the grand scheme of things but none the less detracts from the overall experience.

location, room pretty ok as size and cleanness...

room on the third floor, no elevator (difficult with luggage :( ), room very hot, A/C not working, soap dispenser in the bathroom not working food not on our taste, unfortunatly in the SPA: big issue with cleanness, discipline of tourist 9 which were not respecting basic Hygiene rules!!! no supervision from hotel staff, no clear rules on this !!!!