Meliá Vienna

Views and service

Nothing

Slightly out of town but a really quiet location right by the river and the views are beautiful. I loved the concept of getting a free drink voucher if you skip room cleaning and the overall vibe of the hotel was safe and secure and clean. The pillows were comfortable, the front of house was polite and there was nothing more we could have asked for!

The thoughtfulness of the room layout! There’s not much the staff can do but the room for two people had wardrobes which you couldn’t use seperate my because they open directly in front of each other. The toilet and shower are see through and there weren’t enough hangers. The tv is on the side of the room so you can’t watch it from bed but overall the views are stunning.

Great size on the room for us three (two adults and a two-year-old), very comfortable bed, spacious bathroom with a separate bathtub and shower, decent selection at breakfast, very close to the U1 subway line, nice standard on the room. Quiet.

A bit odd that there's a glass wall between the room and the toilet, not a nice experience for your travelling companions. The bathroom is quite dark due to the black interior. I'd also like to warn about asking the hotel staff to order a taxi for you. I thought they'd provide a serious taxi service but we ended up getting scammed, being charged €72 for a 20min drive to the airport at 5am. I was in shock when I heard his price. Also, avoid asking for a breakfast box if you're leaving early, they give you a gigantic cardboard box (per person) containing only a couple of fruits and a sandwich made out of very old, dry bread without butter. They were so dry that we had to throw them away. Finally, a little bit annoying that the sky bar is only open from 4pm and that you need to pre-book your drink several days ahead. We were unfortunately not able to go up there as a result as I noticed too late and no info was given at the check-in.

This is NOT a 5 star hotel. Don't expect a comfortable stay. Booking lists it as a 5 star, but it is not. The receptionist confirmed it is not a 5 star hotel. There were some body hair on my bedsheet and under pillow.. Room is equipped with cheap products. The soap holder fell off at night by itself - turns out it was affixed to the wall with adhesive band.. There was no water in the room. No dental kit in the bathroom. No slippers.The worst part is the "room service" - which tried to enter my room at 3:30, 30 minutes after I checked-in and settled my room. I didn't open the door saying "I am not available" - yet, she entered my room by using her key.. At the day of checkout, the "cleaning" started knocking my room at 9:00 am and continued until 10:30. The checkout time is 11:00 which is wayy too early considering the check-in time was as late as 15:00! Also, they don't inform you by email or text when your room is ready if you arrive early.. And.. the entrance of the hotel is the smoking area! You enter the hotel by walking through smokers .. equipment at gym is not working.. everything was a total disappointment.. oh and the minibar was totally empty..