Casa Cook El Gouna - Adults Only

Private pool and the privacy

Almattres not confy

Nothing

Amazing facilities and amazing staff

For us, the highlight of the hotel was the promptness, kindness, and availability of all the staff in addressing the issues described below. They were genuinely helpful throughout our stay.

I have respiratory issues and asthma. I informed the hotel in advance about my sensitivity to fragrances, however, the room still contained fragranced products. The room was very dark, which the hotel stated was part of its aesthetic. However, there was significant dirt and visible mold. I requested the removal of the bamboo light fixtures located above the bed headboards, as they were dusty. I also had to remove all the curtains from the room, as the hotel sprays fragrance on them. Without the curtains, the experience became extremely uncomfortable, as we had no privacy at all. The villa is highly exposed, located along the pathway to the hotel pool and the access to the beach. In addition, the shower water pressure was very poor, taking approximately 20 minutes to shower and wash my hair properly. The gastronomic offering also requires significant improvement, as it is not compatible with a five-star hotel standard. We paid USD 3,400 for three nights (an average of USD 1,130 per night). Considering all these issues, the experience does not represent good value for money.