Sercotel Maya Alicante

excellent experience from check in to check out, every member of staff were friendly and helpful, pool area and sundeck perfect.

I liked the location

It needs a little more maintenance

The breakfast was excellent and offered a wide variety, and the staff in the breakfast room were very polite and friendly; there was also a small coffee machine available for a quick drink before breakfast, which was handy before my morning workout.

Cleaning was done daily, but it was inadequate and superficial; the cap on the shower gel in the bathroom was broken, and despite us mentioning it, it wasn't replaced. The room cards constantly failed to work, requiring us to have them reactivated at reception repeatedly; furthermore, we would have expected a free water dispenser in the hotel lobby, but only a small amount of fruit-infused water was available. Additionally, the gym was very poorly maintained and dirty

The closeness to the beach and public transportation was the major advantage. The cleaning was good.

The room showed a lot of wear and tear, especially on the door edges. Likely due to this lack of maintenance, I came across tiny bugs in the bathroom. The thing that I disliked the most was that the rooms are not soundproof. I could hear the conversations of the people in the next room as if they were staying in my own room. Also, you could hear everyone in the corridor. Additionally, the safe was old-fashioned, working with a key (which required paying a deposit). Considering the prices, I’d expect better quality.