Hotel AGAT

Dzień dobry, polecam, bardzo miła obsługa

Ruhige und freundliche Unterkunft für eine Nacht am unterwegs.

Bardzo dobre śniadanie. Duży wybór.

Liked car parking - in private comfortable yard.

Hotel was on our way, so we booked and stopped for one night sleep. We booked the last available "Deluxe Double Room" in this hotel via "Booking", but when arrived - we got simple "Tripple room" who is cheaper by price and was not available to get during reservation. What a surprise - hotel still charged us for "Deluxe Double Room"!!! Complained at the hotel, but it did not helped. Any constructive discussions was unavailable, as hotel personel did not speak English at all! They comunicated via phone translator only, and they claimed that everything was correct. I have addressed the case to "Booking", who also seemed not to be very supportive in this case unfortunately :( They have replied that hotel will return our overcharge, but also adressed me to communicate with them regarding further details. But how? We experienced and explained that hotel personel did not speak English... It requires so many extra our time to communicate and work on that to get the truth.. I just wanted to get what I have booked, either to pay less for the one I received! I am very much dissapinted by hotel and "Booking" service as well :( More about hotel: It was not cosy and quite noisy in our room 116, many sounds heard, especially from the basement, where the bowling and drink bar is. Noises in the evening and in early morning. White towels and bedding was ok, but double bed was made of two single beds and the connection between the beds was from tapestry and not "single use" and did not look clean..