Center Parcs De Kempervennen Eindhoven

Location was just so relaxing we will return.the staff made our stay more enjoyable

Nothing

The location was beautiful and peaceful. We had a view of the pond and loved watching the wildlife. There was a lot to do for all ages. We particularly liked seeing the otters and watching the water skiing. The water in the swimming pool was very warm and you could spend lots of time in the water without getting cold. The little pools for the children was very well designed and safe.

There was nothing to fault although I would have liked nice size mugs in the cabins

Loved staying here. Beautiful surroundings and so much to do on site

All good

The atmosphere was good. People seemed to be behaving themselves. The staff at the park itself was very kind. I was able to have a couple days of peace in a calm and peaceful place, so that was great.

It took us a half hour to figure out how to get into the water part. There is only one way in and one way out and you literally MUST walk through a changing room to get to the pool. There is really not enough explanation about this, that you have to walk through an entire food court to get to the water part. There is no personnel by the entry of the water park to explain any of this. It was also not clear about the rules. There are rules, but which ones are enforced? They say you cannot bring food into the water park, but everyone does it. It's confusing. The first day we didn't bring our own food and then when we started bringing our own food, we were always worried that we might get fussed at for having our own food. Also, the first evening there was no internet in the cottage. The only number I could find was the central help line for Center Parcs and the regular recorded message came on saying that someone will help me and we will be recorded for quality control, but then after 10 minutes waiting a lady came on and I told her my question and she snapped at me that I need to call the actual park I'm at and that they are actually closed and she hung up on me. I called the "storing" number on the door of the cottage, but there was no answer after calling twice. The next morning internet was working, so that was finally sorted. Days later I discovered the number for the central desk was at the bottom of the paper map we received, but nowhere in the cottage was there a sign with the number for the central desk. A few forms and signs were in the cottage for feedback and surveys, but no central desk number. The speed limit of 15km is not enforced. The thermostat in the cottage says "ICY" with a snowflake but there is no airconditioning, from what we could figure out. The handles on the pots were completely loose so my father had to fix them with his own screwdriver he happened to have.