Hôtel de Bourgtheroulde, Autograph Collection
Top rated by guests





8.6Excellent
(1,011 Ratings)
"A lovely old building in the centre of the City
Clean and quiet
Excellent breakfast"
Verified guestDon't miss out! Price and availability may change
5-Star Hotel
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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This boutique hotel is located in Rouen’s historic center, next to the Gros Horloge and 1.2 mi from Kindarena Stadium. Guests have free access to the indoor pool, fitness and spa center including sauna, hammam and a range of spa treatments.
Business facilities
Shuttle available
Concierge services
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Top rated by guests
8.6Excellent
(1,011 Ratings)
"A lovely old building in the centre of the City
Clean and quiet
Excellent breakfast"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
A lovely old building in the centre of the City
Clean and quiet
Excellent breakfast
Breakfast overcrowded on Sunday
10.0 / 10.0
Superb and charming hotel - quiet comfortable room, wonderful spa with pool, sauna, haman. All staff friendly and welcoming. Lovely bar. Hotel situated in the centre of the town.
Very small - a very squeaky bathroom door and no obvious place to leave used towels in the spa the only things I can think of !
9.0 / 10.0
Bright and comfortable room, with large bathroom and great shower. Very good breakfast. Excellent spa with fitness, large pool and saunas etc. Most of all very helpful staff.
Really central location.
I thought the bar was rather dark... and I really don't like bathrooms that don't provide a bar of soap!
9.0 / 10.0
Beautiful, romantic, stylish, excellent service
All of the above and fresh fruit, ⭐️
7.0 / 10.0
Location very good. Concierge very helpful.
Decor is very dated and completely out of keeping with the exterior of the hotel.
7.0 / 10.0
Great location..great staff.Pictures do not do rooms justice!
Having to ask for toilet rolls twice!
8.0 / 10.0
Very friendly reception staff.
The Nespresso machine in our room was defect (that can happen). Receptionist immediately had coffee organised from the bar - and the machine was also exchanged on the spot. Going the Extra Mile!
The hotel restaurant lacks ambiance. Sterile room and non-dimmable lights make a dinner not so commendable - and there is a lot of external choice right outside the hotel.
10.0 / 10.0
The hotel is central Rouen and is built within an amazing historical building.
Wonderful restaurants close by and walking distance to all you need to see in beautiful Rouen.
Our room, bed and breakfast all exceptional
Nothing
9.0 / 10.0
Everything! Lovely hotel in perfect location with valet parking and superb service.
Nothing!
10.0 / 10.0
We found everything to our satisfaction. We have stayed at this hotel on several occasions and always found it to be exceptional. The rooms are very comfortable. It is great to have the pool facility.
Overall, the hotel is great and we will visit again.
10.0 / 10.0
Everything excellent standard. Superbe breakfast. We stay here every year because it is consistently good. Restaurant menu an improvement on last year too.
Nothing
9.0 / 10.0
Fantastic beautiful place in a fully renovated XVI century castle right in the heart of the city. Excellent friendly and helpful team. Possibly one of the best places to stay
I wish the pool & sauna area was open outside of 9am-7pm, otherwise it’s quite impossible to use it if you leave early in the morning to enjoy the city and get back when the area is already closed
9.0 / 10.0
Swimming pool is the best we've had at any hotel in France so far, large enough to swim laps; and the rest of the spa facilities were also very good.
Central lively location is perfect, a short walk from the train station, the open market, cafes and restaurants, etc., and yet quiet and peaceful inside.
The building is a jewel, and the common areas of the hotel are elegant and well maintained.
Staff are welcoming, helpful, and efficient.
Not a fan of the transparent glass shower wall - prefer privacy.
Standard room is quite small; if available we would likely book a larger room in future.
10.0 / 10.0
We were very lucky to be given an upgraded room free of charge. The hotel staff were all extremely friendly and efficient and helpful with any queries. The facilities at the hotel were fabulous, such as valet parking, swimming pool and sauna. The hotel room was well equipped with water, tea and coffee making facilities as well as robes and slippers. The bed was very comfortable and the bed linen and towels were good quality.
The breakfast was OK but the staff were very busy and were not always available to help. Some items of food had run out and were not replenished such as the croissants and pastries.
9.0 / 10.0
location, cleanness, staff, swimming pool , hammam
the gym was not well equipped. Out of the 5 two machines did not work. not enough space for exercises ( very typical with many hotels. The sauna was not open, which I did not mind, but what if I had booked because of the sauna? The breakfast was super expensive, so we did not try ( there are many boulangeries in the neighbourhood.
9.0 / 10.0
Beautiful place and super nice staff. It is a master piece
10.0 / 10.0
An absolutely beautiful building in a central location.
N/A.
9.0 / 10.0
The historic building , the location and Amanda at the front desk. Valet was excellent as well.
Confusing upon arrival with a car, clear instructions needed.
7.0 / 10.0
Staff were very friendly, and the building was fascinating
Room was not cleaned until we asked after 15.00 in the afternoon!
Ambience is a little cold in the breakfast room. We do not like coffee machines but when asked we did get fresh coffee
10.0 / 10.0
The coffee
8.0 / 10.0
Excellent central location & a fascinating property.
Breakfast was a tad underwhelming (limited choice).
10.0 / 10.0
Gorgeous building in a lovely part of town
N/a
9.0 / 10.0
Lovely old building, great situation. Lovely restaurant.
10.0 / 10.0
Absolutely fabulous hotel from the moment we parked Maxime approached us, took our bags into hotel and moved our car to a secure location. All staff fantastic. Room lovely. Pool also fab especially as it opens 7am so nice to swim before breakfast. We are gluten free and were well catered for. When we left our luggage was taken to the car and even offered to pack the car for us. Overall cannot fault.
Nothing!!!
9.0 / 10.0
Great historical setting and very nice pool / sauna. Room decor is also nice. Great breakfast.
Nothing
10.0 / 10.0
Everything. Location, Staff, Building, Room, ambience, all excellent
The restaurant options could be better for such an astonishing place.
10.0 / 10.0
Best location, great service and team, very good and tasty breakfast, amazing chateau building
elevator
8.0 / 10.0
We liked the pool, the linens and bathrobes, the comfortable bed.
The bathroom was open to the sleeping area - causing unnecessary noise and light when trying to sleep. The outlets in the room were strange. There was a coffee maker, but we needed to bring it into the bathroom to access a suitable outlet. The room was made up to have very delicate wine glasses standing upright at the foot of the bed - very nerve-racking. The overhead lighting was also controlled by switches in strange places. And, while we liked the pool, we didn't love it. It was dangerously designed for anyone trying to do lap swimming.
10.0 / 10.0
Valet parking. Excellent reception personnel. Lovely bar with great bartenders and superb pianist adding to the flavour on the last night (friday) of our stay
Nothing
10.0 / 10.0
Located in the center of town with access to many restaurants and shops and sights. Staff is amazing, their breakfast is wonderful.
When arriving it was confusing on where to park or how to let them know we had arrived.
10.0 / 10.0
The hotel is located in the heart of the town, close to tourist attractions and shops. Housed in a beautiful, monumental old palace, the hotel offers a unique and charming atmosphere. Despite its central location, it is quiet inside. The rooms are very clean and spacious, the breakfast is good and staff is very friendly. The hotel also has a beautiful indoor swimming pool.
Breakfast was good, offering a variety of choices. However, the breakfast room itself could be a little more dressed up to match the elegance of the rest of the hotel.
7.0 / 10.0
The building is beautiful, and extremely well located for all of the main sights in Rouen. The staff are lovely, and very helpful and accommodating. Valet parking is a real plus.
The rooms are extremely small, particularly for the cost per night. The rooms are a little dated. Our bathroom had paint flaking off of the ceiling around the shower. The in room facilities are limited (I would not say in room coffee making facilities if that is a kettle and some instant coffee sachets). The tech in the modern rooms is also a bit dated.
7.0 / 10.0
Staff, location, historic buildings, room quality.
Access to hotel ( in pedestrian area, no access to hotel and no instruction on how to access hotel), renovation work, non functional air conditioning.
9.0 / 10.0
Nice Hotel in a very nice position in the old part of Rouen and our room was the highest one I think or one of the highest.
Would stay there again.
The room at the very top has nice views over the place and was quite high. We both like being higher up because we aren’t very tall anymore ever since the accident we had many years ago in Mexico when the cable broke in the lift. I wear shoe inserts anyway so I’m slightly higher now and my wife is stuck in the seventies anyway so imagine the shoes she wears.
You can see the cathedral from
The top room although the cathedral looks quite a bit higher.
We had club sandwiches which were nice as we’d been travelling all day and the waiter was quite tall which is a good thing.
Could have been a bit higher but could still see things.
5.0 / 10.0
The location was excellent but we knew this as we have stayed there before on our way back from South of France to the UK. Rouen is our favorite stop if we are traveling on the West coast side
the hotel is pretty nice
When we arrived and were shown to our rooms (2) I was told we were upgraded, which sounded great
however, we did not get a good nights sleep. from just after 6AM the road sweeper was outside our room for at least an hour going up and down. I understand this needs to be done but constantly is too much.
I do not expect to get an interrupted nights sleep in a 5 star hotel. I think the glazing needs to be looked at.
our kids were up the hall from us and facing the inside courtyard and slept fine
my wife had a particularly poor night sleep which was NOT good after a long days drive
I also thought the breakfast was a little poor for a 5 star hotel but then that is probably a personal choice.
8.0 / 10.0
Comfortable large rooms with good bathrooms
The bar area design was gloomy
10.0 / 10.0
Historic building. Amazing location. Great staff
9.0 / 10.0
Stylish hotel, centrally located in Rouen with large wood paneled rooms. Very comfortable bed, service and valet parking (Pierre) were all 5 star. Also the breakfast was excellent.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hôtel de Bourgtheroulde, Autograph Collection. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hôtel de Bourgtheroulde, Autograph Collection pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hôtel de Bourgtheroulde, Autograph Collection?
We found 3 amenities for this rental. This includes business facilities, shuttle available, and concierge services.
