Shangri-La Mactan, Cebu

For a well known 5 star resort, I expected it to be high class, but it's very disappointing. Coming into the room the first time, there is an odd smell - possibly from the old wooden furnitures. It throws me off and somehow makes me think the room is not clean. There is free water, but it's not bottled water. It tasted like tap water. We wanted to put it in the fridge to have it cold, but the fridge smells bad. Carpet is so old that they have stains on them, and it looks so dirty. The beach was the only good thing about the resort as they offerred free water shoes and life jackets. Be careful though as you will be swimming with fishes and other marine life, and there are a lot of rocks in the beach so it's definitely not like the white sand beaches in other resorts. As for the breakfast, I don't think they had enough main dishes, but there were a lot of side dishes that were really good. Their mangoes especially taste so sweet. Overall, for the price we paid, I do not think it was worth it. Maybe I expected too much knowing it was a 5 star resort. But, given that paid a lot of money, facilites should have been upgraded to match that price.

I had the most amazing experience! It was definitely worth it! Once you're there, you'll understand why. Also they have the best beach I went to nga duol sa city, IN LAPU LAPU!! I still can't imagine how they did that. Staffs are the best! Very welcoming and pleasant to talk to. Very approachable! I love it here!!

The best resort in cebu

The building and facilities are quite old. The first room assigned to us was dusty, and the view was disappointing. My wife also found the restroom near Tides restaurant dirty. There was stool in the toilet bowl because the flush was not working. We felt that foreign guests were given priority over Filipino guests. Overall, the experience was not worth the price.