Boston Childrens, Beth Israel, Dana F, Brigham

Great Location if you are visiting someone in the hospital.

WIFI went out on the last day, but the weather was bad.

I liked the bed, the location and having been quiet without any problems.

The locks are a little difficult to open , the shower had a leak , I had to put some plastic in so it would not leak .

The room was awesome! Clean, spacious, and had everything we needed. Location was great too!

I was able to get the key out of the lockbox easily, however, the actual key entry on the building door is old and was difficult to open the door. I had to call the renting company to find out how to get the building door open and they were aware that the lock sticks. They gave me directions on where the second key was located and told me to try that key and to jiggle the door until the key took. I eventually got it, but did not enjoy having to do that each time I went in and out of the building. Other than the key entry issue to the main building, the room itself was awesome!

The keys were missing from the lockbox. It was after 5:00 and a snowstorm had come in. My daughter had surgery the next morning and needed to be fed and moved into our accommodations quickly. I called Stars of Boston and later sent them a picture of the empty lockbox. Not receiving a quick response we checked into a nearby hotel. After we did that, Stars of Boston got back to me and said they sent the housekeeper back to put the key in the box. I told them I already made alternate arrangements for that night and didn’t want to uproot my daughter and asked for a refund for the first night. I was told they were waiting for a return call from the owner. This was 4 days ago. I’ve checked out since and still no refund or response.