Estudios Yalmakan

great view, clean property, attentive and super helpful host. was able to get a resort day pass on the day i wanted to stay on the premises.

Everything was great!

The Ocean view was breathtaking, the floor to ceiling windows made it seem like we were floating above the ocean with an unobstructed view to the horizon. The one bedroom apartment was clean with a well appointed kitchen in the lounge area, a TV that could be connected through a phone or tablet. A comfortable sofa and a lounge chair as well as a dining room table and chairs was nice. The bed in the bedroom was huge and comfortable. The host Betty was communicative from booking the apartment months ago, right the way through to checkout. Really accommodating and kind. It was a really good stay. Thank you Betty for everything.

There was not anything to complain about.

Staying at Betty’s apartment was amazing. We’d never been to Cancun or Mexico before and Betty contacted us before with really clear instructions on how to get there from the airport and access the apartment.  The apartment itself is stunning. The view is spectacular, the bed is really comfy, the shower is excellent and the location is very beautiful. The beach is very pretty and the waves are very cool, so staying here to swim in the sea is fine.  You can use the facilities of the hotel (minus the food, although you can opt in for the all inclusive if you want) and if you want to use the beds, we’d suggest to do go down before 9 am. The sun does go away relatively early (4-5 pm in February) because the beach is East facing, but that’s absolutely fine.  The most important thing, Betty’s customer care really is second to none. The apartment and location are excellent, but we’d choose Betty’s apartments again because of we were treated. She was helpful, available when we had questions, and let us stay six hours after check out because our flight was at 10:30 pm and there were no guests arriving that day (low season). That was so kind and we really appreciated the gesture.  Thank you Betty for making our holiday such a wonderful one.

Nothing to say here

The host Betty is very helpful and replies to messages promptly. Our check in was very smooth and informative thanks to Juan. The hotel is within another hotel called Oleo which is beach front. There are two outdoor pools plus a small jacuzzi pool. Next to the pools are stairs that lead right onto the beach. A few restaurants over the road from the hotel and one convenience store called OXXO. 15-20 minute walk away there is playa delfines and a Go Mart.

So many guests of the hotel put their towels on the pool chairs and leave it vacant for most of the day. There are not enough chairs around the pool and on the beach for all guests. A lot of guests complained about this during our stay. There will be 10 chairs in a row but only 2 people sat there, yet all the chairs have towels on them. We were sat at the pool for 4-5 hours one days and not once did anyone come and sit on these towel covered chairs. Staff do nothing about it and are too lazy to help guests. As the property is linked with the Oleo Hotel, we dealt with the hotel staff there. As we were not paying the Oleo Hotel and only staying on site we were given a different colour wrist band to the guests of the Oleo Hotel. This made us stick out and the hotel staff were horrible to us throughout our stay. They were rude, obnoxious and didn’t help us with anything. Even a small request like helping us move a parasol next to our chairs around the pool so we could get a bit of shade in high temperatures. The staff really looked at us like something on the bottom of their shoe. It made us very uneasy throughout our stay. If you stay here you are moved if you are sat on a beach chair and someone from the hotel wants to sit in your seat. We sat at the beach on day as the pool area was full with unattended, towel covered pool chairs and there was no space for us. After being sat on a beach chair for an hour or so we were moved because someone from the hotel wanted to sit there. This happened with no warning and we were told during check in that we were allowed to use these facilities. Basically it means you can use the facilities if no one from the Oleo Hotel wants to use them. As there is nothing else to do in the area, everyone sits around the pool and in the beach everyday so where are we meant to sit. Guests staying at the hotel are given red wristband and here you are given a brown wristband.