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About this hotel
Set in the heart of New Dubai, Al Khoory Atrium close proximity to Mall of the Emirates and Central Business Districts makes it the one of the best choices for both business and leisure travelers.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Set in the heart of New Dubai, Al Khoory Atrium close proximity to Mall of the Emirates and Central Business Districts makes it the one of the best choices for both business and leisure travelers.
Amenities
Pool
Air conditioner
Kitchen or Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Family friendly
Free parking
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
8.5 / 10.0
Excellent(4,100 Ratings)
100% verified reviews
7.0 / 10.0
Pleasant and comfortable stay, will go bk next time
Good food of all sorts within walking distance , near to mall,like lulu, Emirati mall , masjid also nearby
9.0 / 10.0
Good hotel
I don’t understand why this hotel is rated so low. The cleanliness is impeccable, and the location is excellent—you can easily take Yango, and it’s very affordable. I wouldn’t recommend using the hotel’s transportation service, though, as it’s quite expensive (around 13), while Yango costs about 4.
The food is average, and the breakfast buffet is very basic; you often need to wait for the dishes to be refilled because only two people are handling it. Still, the food is good. The hotel is clean and spotless, and the bed is comfortable. The front desk staff could improve their customer service. They offer ironing service, which is useful. The water is very hot—almost boiling—so they should improve the system to provide cold water as well.
Overall, I think it’s an excellent option. I was hesitant because of the low rating, but in my opinion the score is too low for how good the hotel actually is.
I don’t understand why this hotel is rated so low. The cleanliness is impeccable, and the location is excellent—you can easily take Yango, and it’s very affordable. I wouldn’t recommend using the hotel’s transportation service, though, as it’s quite expensive (around 13), while Yango costs about 4.
The food is average, and the breakfast buffet is very basic; you often need to wait for the dishes to be refilled because only two people are handling it. Still, the food is good. The hotel is clean and spotless, and the bed is comfortable. The front desk staff could improve their customer service. They offer ironing service, which is useful. The water is very hot—almost boiling—so they should improve the system to provide cold water as well.
Overall, I think it’s an excellent option. I was hesitant because of the low rating, but in my opinion the score is too low for how good the hotel actually is.
10.0 / 10.0
Excellent
It was a wonderful experience neat and clean rooms and with the facilities
Washroom
8.0 / 10.0
Good breakfast and location, good for night stay, nice staff
Good breakfast.
Nice staff (Yousef at the front desk was kind enough to help me on other KHOORY hotel reservation)
basic room finishes and offering
10.0 / 10.0
Calm and quiet
The ambience and vibrant colors 😍
Missing amenities.
10.0 / 10.0
You should book
I had a wonderful stay at the hotel! Everything was excellent, from the comfort of the rooms to the warm hospitality. I would especially like to thank the Duty Manager, Mr. Adnan, for his outstanding professionalism and kindness. He truly made my experience unforgettable. Highly recommended!
Very good location,clean,helpful staff
7.0 / 10.0
Worth the Price
The hotel is clean with spacious rooms, and the staff are friendly and accommodating. The location is great, and parking is convenient. It definitely offers good value for the price.
However, breakfast felt a bit pricey considering the limited food options available.
Overall, a pleasant stay with just a few areas for improvement.
We had to request for slippers and a dental kit, which we believe should have already been provided upon check-in.
The curtain in the room appears quite old and worn out.
we can hear the air conditioning, water running from the toilets, and even conversations from neighboring rooms quite clearly.
Also, our room is a connecting one, and while the reception has kindly assured us that the adjoining door will remain locked, it still feels a bit uncomfortable. The presence of another door beside the main entrance gives a sense of reduced privacy and security.
2.0 / 10.0
Worst Trip ever. No staff to give water, no double bed after promise. And wrong words.
Worst trip ever.
First of all when i book double bed they should have to give me double bed. But they argue and send they will change room tomorrow. Tomorrow they didn't response they said they don't have any other room. We said them to atleast join the beds so as a couple we sleep together and they said they don't have any staff. Hotel at this level and they don't have staff.
Secondly, there is one water bottle in room after it finished you ask for another water then they not send. We called 3 times then in afternoon they send water.
Thirdly, we entered the room and there was something burning like smoking smell, we didn't asked even this room is smoking or non-smoking. There was no signs. We atleast have to sleep so we didn't asked them about smell. We thought they don't have rooms so maybe they gave smoking one. And when we check out , they took our deposit saying this that we smoked in room.
Allah
What kind of this service. It's not about deposit money. But tourists are your way of income. They will come again if you atleast talk better way and calmly.
We left every problem and just give our money and left disappointed.
Managers should have to notice that.
If i know this before I never book this hotel. You can check my history I'm a traveller. I book every week on booking.com. but this time i regret booking this hotel.
10.0 / 10.0
Exelent and good hospitality
“I would like to thank all the staff, and in particular, I would like to thank Kawsar and Sehad for their excellent cleaning. Many thanks to them and to the entire team.”
8.0 / 10.0
In overall it was a bad beginning but good end!
The beauty of the colors, the room space and design, the restaurant staff were very nice 😊 especially the trainee Krismally always smiling face, Mercy and the Chef in fact everyone was kind including the housekeeper Sunil.
The rude attitude of the receptionist the first day we arrived and first time in the hotel. It really frustrated me as I have not experienced this before.
She lacked of professionalism during our check in and thanks to the colleagues and duty manager everything went smoothly.
9.0 / 10.0
Great service, delicious food. I'll come again
The service was excellent and the food was very tasty. The room was cleaned very well, and all the staff were very polite and friendly.
There is a mosque nearby were loud, which made it hard to sleep since our windows faced that side.
10.0 / 10.0
Nothing wrong, good room for the price and good location
Efficient staff, pay attention to needs and accomodating.
10.0 / 10.0
How to beat 50 shades of beige and win
I've been here a few times before. Service is always excellent and it was so nice to be greeted by the bell boy, Thierry, who, once again, remembered me from my previous stays there. These small things matter. Choosing an hotel in Al Barsha is, for me, based on lots of factors- price, location, cleanliness, quality, functionality, storage space (my particular room was outstanding in this regard) service, food (especially breakfast). That list probably covers my personal preferences. There are dozens of places with whom the Atrium competes, even in this small locale and, over the years, I've stayed in quite a number of them. It's like 50 shades of beige. However, Al Khoory group, in its market segment, combine intrinsically first rate, thoughtful and practical design with a flare that few others do, not even the big hotel chains. I'm not just talking about their use of colour, which in the Atrium may not be to everyone's taste. This covers the whole gambit of items, including looking after the Khoory group bottom line whilst serving their clientele's needs. It's the best hotel in it's segment by a country mile and the only one that I have returned to on numerous occasions. Well done to the staff, designers and management.
It's hard to think of anything really. Front desk staff, nearly all men, were courteous but I would have said less outgoing than previous stays where the staff profile was more women. In the rooms, maybe it could do with a couple of extra socket outlets and why, on the desk, are the HDMI, etc outlets provided, not connected. Thanks to Hamza Muhammad in engineering for plugging in my laptop to the TV. Tea and coffee - two teabags (Ahmad English breakfast), two coffee, two Cremona and four sticks of sugar - two white, two brown
9.0 / 10.0
Perfect location lovely premises great food there and as I have said lovely staff
The staff esp Naima at the desk and all the restaurant staff the staff at the pool the person doing our room were so pleasant and attentive
Nil
1.0 / 10.0
Very disappointing - poor handling and no accountability
This was my third stay and while the stay itself was fine, the experience around a refund was extremely frustrating. The hotel had agreed to refund part of the payment since I did not arrive on the original date, but the process was handled extremely poorly by both the hotel and Booking.com.
I was given different explanations at every step, and after a long back and forth, nothing was resolved. No refund whatsoever and no accountability either from the hotel or Booking customer support.
The lack of transparency, consistency, and accountability was deeply disappointing. I won't be returning!
10.0 / 10.0
Very satisfied
Satisfied accomodation.
9.0 / 10.0
Great hotel with amazing staff
Staff responsiveness, bed comfort.
No valet drivers, jacuzzi in the suite always needs to operated by an engineer to be switched on and off.
7.0 / 10.0
Good
Good
Nothing
10.0 / 10.0
Exceptional
Everything
Nil
10.0 / 10.0
Exceptional
The service is so good, and I would to thank Mr. AISAR for his great serv
10.0 / 10.0
Exceptional
The private jacuzzi in the room
The TV channel is so old need to be updated
9.0 / 10.0
Superb
.
.
3.0 / 10.0
waste of time and money
Rude and unhelpful staff specially the girl at the reception. I requested an early check-in and she became rude to me. Later, I requested to change my booking date which they didn't even consider. Very pathetic experience.
Rude and unhelpful staff specially the girl at the reception. I requested an early check-in and she became rude to me. Later, I requested to change my booking date which they didn't even consider. Very pathetic experience.
10.0 / 10.0
Exceptional
Reception team are exceptional specially Boumédiène and Amor They are providing the best customer service ever Thanks for their dedication and how they are helpful to give the full support at all level if you need anything just call them they will facilitate everything thanks for the management for hiring such talents
Nothing
4.0 / 10.0
good location with low quality of cleanliness and maintenance
the location is nice
not clean room
yellow water from the taps
dirty bathtub
dirty carpet
rusty waste basket
towels not comfort
10.0 / 10.0
Exceptional
Staff is extremely nice and they always go the extra mile to help you.
The hotel is new with all the things you need
10.0 / 10.0
Exceptional
all well
bath Towel was dirty , black Marks on the towel
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at Al Khoory Atrium. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Al Khoory Atrium. Enjoy the water!
Is Al Khoory Atrium pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Al Khoory Atrium?
We found 14 amenities for this rental. This includes pool, air conditioner, kitchen or kitchenette, internet / wifi, and smoking allowed.
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