Totem, Friendly Hotel & Spa
Top rated by guests





8.8Excellent
(234 Ratings)
"Very friendly welcome with great staff."
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Totem, Friendly Hotel features free WiFi throughout and is located in the heart of Flaine, 328 feet from Télébenne Ski Elevator. Guest can enjoy an après-ski drink in the bar.
Business facilities
Free WiFi/internet
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Ski in/Ski out
Sauna
Family friendly
Childcare services
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.8Excellent
(234 Ratings)
"Very friendly welcome with great staff."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
Excellent front desk staff (very helpful when I needed some help getting a shovel to dig the car out of the snow!).
Great location - ski-in/ski-out.
Comfortable and clean.
Addressed a concern raised very well (see below).
As the hotel was very busy, the service at dinner was a bit hit and miss. At times it felt like there was a 'two-tier' system - some guests seemed to get very good service and good tables; others (including us) less so. Sat at table for dinner one evening (second sitting, 2030) without cutlery or the offer of water/a drinks order. Also, there seemed to be less food available and staff started taking food away just after 2100. Raised this with the front desk who must have then flagged this with the restaurant manager. He then made sure the following evening that we had a good table and provided a free aperitif (which was very welcome).
10.0 / 10.0
Very friendly welcome with great staff.
Food was amazing but there wasn’t a child’s option.
9.0 / 10.0
Location - ski in ski out
Design
Breakfasts
Bar
Ski room is too small, not enough benches
And boot drying facilities would be a good feature
9.0 / 10.0
Location is spot on, just a short walk/ski to the main lifts. The hotel public areas and the bedrooms are nicely decorated, very clean and comfortable, the quality and range of food options is excellent, and exceptional customer service was received from all staff - nothing was too much trouble. Very handy having the ski rental shop inside the hotel and they were extremely efficient and helpful too.
Just a minor frustration but the breakfast buffet could have been a better experience - the choice and food quality was excellent, however items were not replenished very promptly, also tables were not cleared and cleaned quickly enough, every morning we had to wait for a table to become available.
10.0 / 10.0
We loved the location and the vibe of the hotel. The room was immaculate and so near the ski lifts and ski rental. The breakfast was amazing! We truly enjoyed our stay. The hotel and rooms smelled lovely, and they were very clean. Overall, a very positive experience and we will go back for sure.
We initially assumed that access to the spa was included in the room price, but we later learned that there is an additional charge of €10 per day. This wasn’t a major issue for us, but it would be helpful if this were communicated more clearly in advance, so guests know that the room rate does not include spa access.
8.0 / 10.0
Location. Ski hire within hotel. Ski in/ ski out.
Only one chair in superior room. Another chair reluctantly provided. Not comfortable but better than the stool that was originally offered
8.0 / 10.0
spacious uncluttered room … good dining and bar area
nothing
10.0 / 10.0
Great breakfast, great location, great staff.
10.0 / 10.0
Very close to slopes. Very clean and funky. Staff, particularly reception were exceptional and accommodating.
10.0 / 10.0
Delightful hotel , rooms were well equipped and nice furnishings . Beds very clean and comfy . Bathroom very clean and nice shower . Breakfast was nice , lots of variety . Pain au chocolates were delicious . Bar area warm and friendly , we stopped in for a drink each evening post skiing . Lovely friendly ambience . Staff are great , helpful and friendly . A nice place to stay and led straight out onto the ski lift area .
There was nothing we didn’t like .
8.0 / 10.0
Great location! Very close to ski slopes and restaurants. Jacuzzi outside fab! Ski room available for guests.
Breakfast - run out. Waiting for new food about 30 min. It wasn’t crazy busy at the hotel.
8.0 / 10.0
Good breakfast
Close to the ski lift
convenient ski rental and price
I selected this hotel due to with bathtub for relaxation after skiing. But there isn't a bathtub but only shower.
7.0 / 10.0
the location is excellent. the bar is fun & relaxed with great cocktails
the bathroom was badly designed & difficult to use. the toilet is in such a narrow gap, that even me (a small woman with narrow shoulders) couldn’t fit in the gap without doing awkward poses and knocking the toilet paper off with my shoulders. the water pressure in the shower was so bad, that only a trickle came out. made washing my hair extremely tricky and time-consuming. altogether not the treat experience I was hoping for.
10.0 / 10.0
everything
nothing!
8.0 / 10.0
location and style
coffee and other hot drinks at breakfast .
paying extra for spa
7.0 / 10.0
Great location, clean, English tv
Room too small.
9.0 / 10.0
Fab hotel! Comfy rooms, cozy lounge, great food and drinks and just by the piste. Couldn't ask for more for a short stay in Flaine.
There is a ten euros per person per day charge for the sauna and hot tub which was unexpected. But they were lovely!
10.0 / 10.0
The whole experience.
Nothing
9.0 / 10.0
clean, friendly and all the staff were very helpful
spa area is very small and busy. breakfast was at times chaotic and a chef on the hot food area would have been beneficial. That aside what it may have lacked it more than made up for in other areas
10.0 / 10.0
it was a stylish and funky hotel - fabulous staff and facilities.
food was wonderful too and it was so close to the slopes
nothing!
8.0 / 10.0
The location is amazing! right next to the slopes!
It was hard to find a parking space.
9.0 / 10.0
location - convenience of skis , passes - extremely friendly , helpful & efficient staff all round from reception to ski hire & bar staff & cleaner . nice places to sit & hang out near the bar & sunny veranda .
the pillows & cooked breakfast options could have been a bit better/ hotter.
5.0 / 10.0
The staff were really nice!!
The hotel handled ski passes for us which is really helpful.
The skishop in the hotel is good, with good equipment.
The hotel and the room are very very clean.
The location is great!
They provided packed early breakfast.
The hit in the room was good, and the shower temperature and pressure was good as well.
The breakfast was really poor, 0 vegetables, the breakfast is based on carbs and fats(meat, eggs, carbs), on one of the days we arrived around 9 and nothing was there, coffee from machine was not good … very disappointing.
The room was super small! We are 2 people with equipment, there was not enough space.
The bad was not comfortable 😞
They are charging 10 euros per day per person for spa facilities when it was not mentioned in booking before. Other than that, it’s extremely expensive considering it was very crowded. There is only sauna and jacuzzi and not steam/hamam and for 10 euro per day per person we would expect more…
In general, for such an expensive hotel, 370 euro per night, it’s didn’t meet our expectations… :(
7.0 / 10.0
the location and the staff
breakfast was not great and my room’s hot water was unreliable.
8.0 / 10.0
location! friendly staff!
the breakfast and diner was a little poor
9.0 / 10.0
Friendly helpful staff, good food and lovely atmosphere in the bar. Great style of hotel. Great location for ski in/out
We were charged twice for extra lift passes due to a staff error. (€4)This was acknowledged but nothing done about it or refund offered. Our only small frustration.
Perhaps monitor usage of spa facilities a bit better so there is room in sauna and spa pool for others. Some other guests needed to be more considerate.
9.0 / 10.0
location and decor
nothing
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Totem, Friendly Hotel & Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Totem, Friendly Hotel & Spa pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Totem, Friendly Hotel & Spa?
We found 24 amenities for this rental. This includes business facilities, free wifi/internet, non-smoking, pets allowed, and gym.
