Panorama Hotel Turracher Höhe

I stayed for one night and it was a very pleasant experience. The staff was just WOW. Very friendly, helpful and funny. We had a small problem with parking, but it was quickly resolved (needed a bit more space…). The room was very big and spacious, with a beautiful view onto the lake.

So there is a few problems, that should be resolved. 1. The pool looks dated u could see some diffrent colors etc., and could get some attention, overall it was okay. 2. It was the food. Again nothing special, okay but not wow. The breakfast had a lot of options which was quite nice, but the taste of pancakes was a bit bready. I had some issues with dinner. I got a goulash with some kind of pasta but it was very childish like. Pasta was cooked through (a bit soggy) and the goulash was just taste less. Dessert was good. 3. Tv could be a smart one. Just german channels… and thats it. Couldn’t watch netflix or something. Again overall it was nice, but it could get some attention on those few topics.

All meals were exceptionally good! We really enjoyed the food and the staff was so friendly and caring at all times. Rooms were comfy too.

18.30 dinner seemed a bit early for my family, but nothing that I hold against the hotel ofcourse.

Good breakfast and dinner. Nice location. Perfect staff except receptionist.

You need to take care of your guests during the check-out process if you want them to come back.

I had a room with a lake view, and the view was beautiful. We get the morning sun.

-Came with 2 dogs. Booking.com says “Pets are allowed. Charges may apply.” After booking, I was told, the room I selected didn’t allow two dogs and that I should have called in advance. I was moved to a more expensive room. I had no choice but to accept due to the non-refundable policy. At check-in, I was still blamed for not calling ahead. -The hotel is not accessible for people with mobility issues. From street parking to reception, you must walk up 4 winding levels of a partially covered parking structure, sharing the path with moving vehicles. Alternatively, there’s a steep, sandy dirt path that’s not safe. No lawns. No lift. No easy access for walking dogs. I walk my dogs 3x/day and navigating this was inconvenient & unsafe. -Dogs not allowed on beds/sofa, or you pay €30 fee. No dog beds provided, you must bring your own. For comparison, a hotel I stayed at in Salzkammergut in April 2025 provided 2 large dog beds and 2 food bowls. -Upon arrival, we're given a long list of harsh rules/reminders. While I understand the intent, the tone felt more disciplinary than welcoming (don’t come late to dinner, make sure you tip, don’t pack sandwich at breakfast, don’t gorge on buffets, observe dress code, do decent photography, no mean reviews). A more hospitable/friendly English translation would help. -Upgraded room is spacious but the tiny balcony (2 m²) is shared with neighboring room, separated only by a waist-high divider. -Food didnt meet expectation for 4-star hotel e.g. deep-fried fish & pudding as dessert that used too much corn starch. Asked for a tap-water, they charged EUR 3 for “Carinthian mountain-water”. Though it's legal, I don’t like it that they charge so much for tap water when the room's already expensive - 52% more than my previous one that's all-inclusive (incl. lunch, coffee & cakes, parking, dogs) -No coffee/tea maker in room. -No table to work/study. -Shower ran out of soap.