White Lotus Hotel Saigon

Location was good

Rooms were very dated and we stayed in an internal room with very bad ventilation

The breakfast was wonderful as usual. A special thank you to the dining room staff Tammy and Tina for great hospitality and the usual terrific omelette. The room exceeded my expectations including comfort of the bed, cleanliness of the bathroom and great job by the cleaning staff. Front desk staff were very helpful during check-in and check-out and with assistance during our stay. Philipe was helpful and attentive as usual.

Perhaps some umbrellas could be made available for guests during the rainy seasons?

The staff made this stay exceptional. Lana at reception went above and beyond throughout my stay and was always incredibly helpful, professional, and welcoming. Henry was very kind and assisted me with my bags smoothly every time I needed help. Tina kept the room consistently spotless and well organized every single day. What truly stood out was the genuine smiles and positive attitude the team maintained throughout the entire stay. It made the hotel feel warm, comfortable, and genuinely caring rather than just transactional.

Very little to complain about overall. A few small areas of the property could benefit from minor modernization, but the excellent service from the staff easily outweighed that.

The staff where magnificent especially the girls at front desk,booked plane tickets and cars for me very competent

The maintenance needs to be looked at,my telephone didn’t work,took about half an hour to get my safe opened,second stay television didn’t work it was getting fixed 10.30 that night because I wanted to watch the news next morning