Hotel in Surabaya
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Strategically located near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Surabaya provides a free-form outdoor pool, a spa center with a sauna and tropical landscapes.
Amenities at Shangri-la Surabaya
Business facilities
Airport transportation available
Shuttle available
Free shuttle available
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Surabaya
Available Rooms
Ratings and reviews
100% verified reviews8 / 10Excellent·Oct 2026
Old hotel but well mantained. Very good value for money. Nice breakfast.
It's an OK hotel, not amazing, not bad, just average, but cannot think of real problems.
10 / 10Outstanding·Oct 2026
The team at Shangrila went above and beyond our expectations. Honestly there are just a handful of hotels we’ve experienced that are really that good and this is one of them.
We stayed on 2 occasions and the team were so helpful agreeing to have my electric wheelchair stored until our return given the airline wouldn’t allow us to travel with the lithium battery.
They remembered so many fine details of our first stay even supplying the shower stool I needed without me asking.
The horizons club staff were great too, going to all
Lengths to help when we needed it.
Food was great, pool was refreshing, restaurants were perfect.
Bed was comfortable and the room had everything we needed. Including cold aircon and lots of amenities.
I would highly recommend any one stays here, and we will be back next time for sure! 👌 10/10
Nothing at all
8 / 10Excellent·Jun 2026
Very nice property and service were excellent. The executive deluxe room was really spacious, very clean and very nice. We booked two rooms, asked for early check in at 12:00hrs but the hotel allow us to check in at 10:00am already. It was really great service! Love to stay there and looking forward to be back again soon.
6 / 10Average·Jun 2023
The facilities and food are fine
Some of staff were not as friendly as expected from 5 stars hotel. The check-in experience was slower compared to the previous hotel we stayed.
$$$$
Top rated by guests
9.1Outstanding
(366 Ratings)
"The team at Shangrila went above and beyond our expectations. Honestly there are just a handful of hotels we’ve experienced that are really that good and this is one of them.
We stayed on 2 occasion..."
Verified guestDon't miss out! Price and availability may change
