Sandos Cancún All Inclusive - Adults Only

All day and night activities and entertainment were great! Food was okay. Really liked the hibachi restaurant, definitely recommend making a reservation for this during your stay. Pools were nice and clean.

Some things seemed like they needed repair. The food could improve. Wish they removed seaweed from beach daily like neighboring resorts.

The location was amazing. The beach was beautiful! The food was great, and the staff was amazing!

Nothing

Beach, bed, staff support, room service and food was outstanding

We felt lack of support during last 36hrs restocking amenities in the room or making the bed before noon. But overall it was a good experience

I recently stayed at Sandos in Cancun for six nights in a Deluxe Room with Partial Ocean View. While the resort has many strengths—especially its wonderful staff—my overall experience lands at three stars due to the condition of the facilities.What truly elevates Sandos is its exceptional customer service. The staff is outstanding—friendly, attentive, and always willing to go above and beyond to ensure guests enjoy their stay. They are easily five-star caliber, and their effort makes a meaningful difference in the overall experience. The location is fantastic, with a beautiful beach and a great area to enjoy Cancun. The resort activities were also fun, well organized, and added good value to the stay.

The main reason for the rating is that the hotel is clearly showing its age. My room, in particular, needed noticeable maintenance. The door frames were discolored, creating a poor first impression the moment you walked in. The bathroom had yellowing spots, especially around the shower area and floor, which made it feel outdated and not as clean as expected. The window didn’t open smoothly and was difficult to operate, and the furniture also showed years of wear. Overall, the room needs considerable updates and was not worth the price paid. Another thing to note—although not Sandos’ fault—is that the adjacent resort has extremely loud air-conditioning units that run nonstop. They’re so loud that it’s impossible to leave the window open to enjoy the natural ocean sounds, which may matter to anyone looking for a quiet or peaceful atmosphere. The food was just average, both in quality and variety. Breakfast especially could benefit from more options and fresher choices. For a resort of this category, the dining experience left a lot to be desired.