Hotel Saint John Baptist Nessebar

Location, character of hotel

Location, staff very friendly ready to help, many facility regarding food, entertainment around location.

The towels from bathroom was to "vintage" not white and the food was not very fresh.

The breakfast is quite varied and served at the table. I had no problems choosing something from the menu. The hotel's location seems ideal to me. There is quick access from the public parking lot on the left side of the peninsula and to the attractions and shops in the area. The hotel has its own parking lot. The restaurant offers the opportunity to experience Bulgarian dishes and in the evening you can listen to live music at a decent level (not too loud).

The sofa bed frame creaked a little loudly. Sometimes the noise of the refrigerator became noticeable.

Location Cleaning

Customer service was shockingly bad, especially the staff of the restaurant was a group of rude and unprofessional people. They could simply ignore our presence for an hour or longer, then we would get a chance to place the order. After some time starter and main dish would be served together and later we had to order the dessert and wait for minimum another hour. Once we ordered Crème brûlée and the lady brought it after 1 hour 30 minutes (after 2 reminders) and guess what? She did not have time for caramelizing the sugar. Well, she told us that she will be back in a moment but never did. We paid for a package including breakfast and dinner for 6 days but after 3 evenings we decided to eat somewhere else as we never felt us welcome in that restaurant. Good business, right? To charge people for a dinner and then provide such a bad service that they will go away.  We were not the only people, we saw many other guests who left the restaurant disappointed. And the worst is that they will never say sorry, they are rolling their eyes and saying "we are busy, we have many customers" . If you cannot handle many customers then do not offer dinner or change the strategy but with such an attitude they never will get better in service. So better save your money and especially your time. Maybe some adults have nothing else to do and have nothing against sitting the whole evening to wait for a dinner but how to make children to sit with you 1,5 hour before getting the food and then another 1,5 hour for  something sweet.