Hertford Serviced Apartments

Living room, Decorative detail, Seating area

Living room, Photo of the whole room, Seating area, Dining area

6.9Average

(99 Ratings)

"parking, local food, clean , tidy, good quality and price."

Verified guest

Don't miss out! Price and availability may change

6.9 / 10.0

Average(99 Ratings)

Apartment in Hertford

6 guests · 2 bedrooms · 2 baths

Reasons to book

Great for petsBring all your friends and family, even the furry ones

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this apartment rental

Hertford Serviced Apartments is located in Hertford, just 9 miles from Hatfield House and 13 miles from Knebworth House. Both free Wifi and parking on-site are available at the apartment free of charge.

Amenities at Hertford Serviced Apartments

Free WiFi/internet

Free Parking

Non-smoking

Pets allowed

Heating

WiFi/Internet

Family friendly

Contactless check-in/out

Fire alarm

Fire extinguisher

Cleaning products

Map of Hertford

Nearby attractions

Victoria and Albert Museum

21.8 mi

Tower of London

20.4 mi

$$$$

6.9Average

(99 Ratings)

"parking, local food, clean , tidy, good quality and price."

Verified guest

Don't miss out! Price and availability may change

$$$$

6.9 / 10.0

Average(99 Ratings)

Apartment in Hertford

6 guests · 2 bedrooms · 2 baths

Reasons to book

Great for petsBring all your friends and family, even the furry ones

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Hertford

Nearby attractions

Victoria and Albert Museum

21.8 mi

Tower of London

20.4 mi

About this apartment rental

Amenities

Free WiFi/internet

Free Parking

Non-smoking

Pets allowed

Heating

WiFi/Internet

Family friendly

Contactless check-in/out

Fire alarm

Fire extinguisher

Cleaning products

Ratings and reviews

6.9 / 10.0

Average(99 Ratings)

100% verified reviews

3.0 / 10.0

Badly managed !!!! Should have asked for a refund.

Lack of problem solving and speed of response to issue. Rotting chicken left in the oven sent multiple videos and pictures of the oven. Their solution was to offer a new apartment the evening before we left.As an update three weeks after leaving the property they are still holding onto my deposit...."issues occurring whilst processing refunds". Very shabby outfit.

4.0 / 10.0

Not what I expected.

Not much, it was a good size

It was very dirty, poor cleaning. I expect for the cost a perfectly clean place to stay at the least. Plates, cups, coffee machine, floors, lounge, all dirty. Mattress and pillows hard.

10.0 / 10.0

Real happy to go back should we be back that way again

parking, local food, clean , tidy, good quality and price.

5.0 / 10.0

Nice spacious apartment, but little things let it down

Spacious

No kettle, TV didn’t work, shower ran hot and cold which you couldn’t control, food bin had rubbish still left in there, cooker hob controls you couldn’t tell if you had it turned on or off

1.0 / 10.0

Would not stay again

Stains on floor and settee rusty microwave to hot working

1.0 / 10.0

Avoid and look at somewhere else!

Our stay at The Payment Club was an outright disgrace and completely unacceptable. Upon entering the apartment, we were hit with an overwhelming stench of cooked onions—stale, pungent, and nauseating. We immediately had to open the balcony doors just to breathe properly. This was not the welcome we expected. Although the bedding was clean, there was only one pillow per bed. One. For any average adult, let alone anyone with basic spinal alignment, this is simply inadequate. Are guests expected to bring their own pillows? It got worse. The fridge reeked of rot, and the cooker and hob were covered in old, burnt grime—completely unusable. We were forced to eat out for the duration of our stay, despite expecting self-catering facilities that we paid for. This is a massive inconvenience, especially when traveling with children. To add insult to injury, nothing worked. The heating: broken. The TV: broken. The hot water: non-existent. We raised these issues immediately and sent multiple complaints—only to be told that an engineer wouldn’t be available until Monday. We were left to endure these unacceptable conditions, with two young children, in a cold apartment, unable to cook, bathe properly, or relax. This is absolutely appalling, and far below any basic standard of accommodation. We would strongly advise anyone against staying at this property. We are actively seeking compensation for: The cost of meals we were forced to eat out. The cleaning products we had to purchase just to make the space barely tolerable. The general discomfort, disruption, and complete failure to provide the services promised. We expect this complaint to be taken seriously.

4.0 / 10.0

Good location however very overpriced considering that apartment is in need of refurbishment.

The cleaning staff were very nice and helpful. Maintenance staff were also very helpful and came out promptly for any issues. However there were problems with the flat that they were unable to resolve.

The property had a very bad smell of urine. The Wi-Fi did not work in Flat 5 so it was impossible for me to work. The TV also did not work.

5.0 / 10.0

Not at all happy with the stay. Very stressful.

The keys were not available. We eventually were informed we had been booked into the wrong apartment. After several phone calls we had to wait a stressful hour for someone to come and sort out the issues. The apartment was very run down and smelly with stained carpets and a very dirty, worn and stained sofa. Also the tv didn't work.

4.0 / 10.0

Very disappointing, stains on sofa and carpet, TV provided for people to log onto their own account.

It was very convenient our needs. Beds were comfy

It isn’t made clear in the information online that there is only parking for one car. After several emails and a telephone conversation we got agreement that we could park the second car. I had to pay a housekeeping bond, which seems ironic as there was two large stains on the sofa and many marks on the carpets and walls. For the price we paid, I would have expected clean carpets and upholstery. The information on the website advises that there is a TV. There is, but it isn’t set up to show normal TV channels. It can only be used by inputting your own log in details for Netflix, IPlayer, ITVx etc. We didn’t realise this and the staff we were emailing didn’t either. They just kept saying that the TV was working. They didn’t once advise that we couldn’t access normal TV channels. There is very little crockery and cooking utensils. The bare minimum is supplied. The curtains in the bedroom at the back didn’t reach the windowsill as they were too short so let light in. They were very cheap and flimsy anyway. Only comfy seating for three, the fourth person had to sit on a dining chair. All in all a very disappointing stay for the money we paid. Definitely over priced.

2.0 / 10.0

Wouldn’t rush back

The location and ease of entry

The place absolutely stank of smoke, which we’re still having to wash out of clothes. There were stains all over the carpets. The toilets hadn’t been cleaned properly. The sofa in the living room looked like it was pulled from a skip and sank in the middle. There were food crumbs and odour in the fridge the general hygiene was disgusting. We’ve stayed here before in the upper block and it was very clean as it was new.

10.0 / 10.0

Very comfortable apart from the firm that wants the £150 deposit which will pay you back within 48 hours of you checking

Could not fault the property very clean very tidy very impressive but had loads of trouble trying to pay £150 deposit for the company that collected deposits after you booked it with Booking.com after an hour and a half and about 10 phone calls they eventually allowed you to do it on bank transfer, which would’ve been much easier in the first place rather than fill a 500 word essay to prove who you are so you could pay the £150 but apart from that it was a lovely stay

The property was fantastic

1.0 / 10.0

AVOID, AVOID

Nothing

Everything, I recieved scam emails, phone calls and messages because I booked with this company via booking. Booking done nothing to help. The company requested £150 and photo ID which the scammers where also requesting to recieve check I details. It does not say on terms and conditions you need to provide ID before arrival which booking is also aware off. Your information shared to this company and booking.com is not secure. Avoid, they recieved to cooperate and cancel booking as I refused to click any links because of the scammers I would have been happy to provide on arrival to avoid scammers but they refused to give out check in information to the apartment if I didn't pay and send ID again AVOID. If booking does not put this review on site I will be deleting my account with them as this will prove all reviews are not legitimate. I am also on genius level 4 as I always use booking.com which I am happy to remove because of the way this has been dealt with.

10.0 / 10.0

Brilliant

It was fantastic huge place to stay making it so comfy

That I couldn't stay longer

10.0 / 10.0

Very pleasant stay - we were visiting relatives nearby.

The apartment was spacious & light and airy with a very nice balcony. Excellent parking right outside.

The apartment was on the 3rd floor - a lift would have been a bonus as we were travelling with rather large suitcases.

8.0 / 10.0

Good for working in Hertfordshire, and would stay again.

Parking and location was good, and easy to access. Available on short notice, and no hassle checking in/leaving. Comfortable and mostly clean. Plenty of space inside, and the balcony was an added bonus.

There was an odour in the apartment upon arrival that never went away, like smoke fumes in the carpet. Needed to have all the windows/doors open, which is fine in the summer, but probably not when it's colder.

1.0 / 10.0

Terrible accommodation, terrible customer service, poorly trained staff.

Absolutely nothing. Staff is condescending and rude. Company holds on to your security deposit and they don't pay you back. When you ask for it, they ignore you and send an emotionless one line message saying they will not do anything about it and that it's your problem to worry about. The customer service is abysmally poor. Shower was faulty for days, they didn't seem bothered about the inconvenience. Asked for compensation for the inconvenience, they have done nothing about it for months. Still haven't received my security deposit for months now, and frankly it looks suspicious that they are not doing anything about it.

Everything from the booking till check out was a nightmare. This is unarguably the worst accommodation I ever stayed in. For the benefit of your mental health and wellbeing, please stay away.

9.0 / 10.0

I loved the tranquility and the singing of birds in the morning, I recommend it!😁

Spacious room and comfortable bed!

The air outlet in the social bathroom is a little noisy!

8.0 / 10.0

Very good

Easy access, clean and tidy

Minimal set of kitchen utensils, no vacuum cleaner.

7.0 / 10.0

Good

Comfortable bed.

Couldn't get 1 shower to work in the ensuite bathroom. A bit of a process checking in.

10.0 / 10.0

Excellent property

Clean. Tidy. Modern. Spacious. Excellent value for money. Easy process. Good communication

Nothing could have been better

10.0 / 10.0

spacious. would definitely stay again.

VERY spacious , so much more ideal for my family to stay here rather than a hotel free designated parking right outside clean. great location, easy access to the A10 fully stocked kitchen, a home away from home it felt very homely. booking wasn’t straight forward by I got my deposit back quickly and without any hassle. this will be my go-to place to stay whenever visiting family in the south (we’re from Yorkshire)

was very warm, even if the heating is off, you will get the warmth from the other flats. we felt this was a little unsafe for our baby. we would have liked if the main entrance into the block of flats locked, but they were constantly open. the double bed isn’t a double bed, but two singles pushed together.

10.0 / 10.0

very clean and moden apartment and in a great location

everything

nothing

9.0 / 10.0

Key access needs some information and improvements

Cleanliness and quietness

Key collection from box

7.0 / 10.0

Pleasant

This property is centrally located, close to Tesco and Asda superstores. It was also very clean and spacious, making it perfect for the needs of our trip. We also liked most of the design features.

The shower head in the en suite sprayed water out violently, this coupled with the water temperature fluctuating between extremes during use, made it really unsafe. We also raised a mismatch between the remote and TV in our flat several times over our stay, requesting a new remote and or HDI cable to no avail. Multiple reps acknowledged this issue, they sent someone to the property but nothing was rectified, so we couldn’t use the TV at all. When inquiring about late check-out flexibility, a rep was extremely unhelpful. Reiterating the same information over again. The curtains in the living room were too short for the entire span of the window, which annoyingly let light through at unideal times.

10.0 / 10.0

The apartment gave us a very comfortable, secure, experience and we would have no hesitation in staying there again.

spacious, comfortable, very well equipped, light & airy, small balcony, very clean,

nothing!!

8.0 / 10.0

would off been better with TV but all in all not bad

nice flat good location our son played golf at Belton Woods very easy to get to .

T.V did not work

6.0 / 10.0

really bad wifi but nice place

big and clean

wifi was terrible and felt we were cut off society!!

1.0 / 10.0

Bad

Terrible! Despite having confirmation and a check-in time and knowledge that they had my CC info, my family of 5 waited almost 2.5hrs while I was on the phone with Payman Club who was not at all helpful nor sympathetic to my situation. It took Booking 45 minutes on hold to get a person. He did not get into the unit until 10pm. I would never use Payman Club again and will not use Bookings unless there is some substantial remedy to this situation.

FAQs

Does this property follow enhanced cleaning procedures?

Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.

Is parking included with this apartment?

Parking is not specified as an available amenity at Hertford Serviced Apartments. For more information, we encourage you to contact the property about where to park.

Is there a pool at this apartment?

We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.

Is Hertford Serviced Apartments pet friendly?

Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Hertford Serviced Apartments?

We found 11 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, pets allowed, and heating.

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Hertford Serviced Apartments

Apartment in Hertford

Reasons to book

About this apartment rental

Amenities at Hertford Serviced Apartments

Map of Hertford

Nearby attractions

Apartment in Hertford

Reasons to book

Map of Hertford

Nearby attractions

About this apartment rental

Amenities

Ratings and reviews

FAQs

Does this property follow enhanced cleaning procedures?

Is parking included with this apartment?

Is there a pool at this apartment?

Is Hertford Serviced Apartments pet friendly?

What amenities are available at Hertford Serviced Apartments?

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