Apartment 4 The Grove

Clean and airy.Lots of hot water.

Had to buy loo roll.

Attractive appartment in quiet location but close to city centre. Attractively furnished and well equipped. Lovely beds and bedding in roomy bedrooms

Nothing really apart from a little furry visitor. A moose in the hoose!

Comfortable, spacious flat in convenient location for the city centre. The flat was very clean, with good central heating that warmed the property really quickly. We liked that the carpeted bedrooms were 'no shoe' zones as it meant the carpets were really clean. Plenty of storage. Nice artwork on the walls.

The kitchen was generally well stocked (plenty of pans, cutlery, serving bowls coffee machine) but there was a shortage of crockery. As a family of four eating in, we would have welcomed a little more crockery. For example, when it came to dinner plates there were only 4 non-matching ones, and there were only 5 non-matching mugs. We washed up a lot! The bathroom is very large but not that comfortable with a cold, tiled floor with discoloured grout,

Location and off street parking

Facility Management was poor for a premium property. They Key code had changed and we wasn't notified, the apartment clearly showed signs of wear and tear and signs of walls requiring internal repair, make-up stains was evident on flooring, the Kitchen oven wasn't cleaned, and upon arrival we had to clean kitchen surfaces, glasses were left cracked; SKY TV wasn't working so personally spent time reconnecting HDMI (which needs replacing) and connected correctly to appease our children, and the previous occupant's appeared to have broken the French blind in the Bedroom, therefore we couldn't sleep first night after a 8 hour drive to Durham and as this wasn't rectified we sufferred another night of no sleep on the 2nd, because of bedroom position and bright street lights, although notified, maintenance turned up and upon inspection said they didn't have a ladder and didn't return. All of which was proactively advised to the owner and we didn't expect to clean and rectify property issues whilst on boarding my daughter to Durham University. Being a fellow property owner and having experience of overseeing property maintenance, at an absolute minimum I would have offered, some form of compensation, knowing that the client could be a repeat customer.