Pompei Palace B&B

The room is decorated very well and contains everything you need. The balcony is really great.

It’s important to understand where this place is located. It is in the center of downtown Pompeii and close to the train station Pompeii Santuario. The host suggested we take the train to this stop because we were coming from Florence. The train from Florence to this stop only goes once every hour and stops many times, so the trip takes about 1 1/2 hours. On the way back we walked to the other stop, which is about a 25 minute walk and much closer to the main entrance of Pompeii. The train runs far more frequently from there and it’s much faster from this stop, about 45 minutes. Had we understood all this we would have just taken the other train and walked so we could have arrived 1 1/2 hours earlier. Also, the check-in process was a pain. We sent many messages the day before and the morning of asking for instructions on how to check-in and access the room. The host kept asking us to message him when we got there. I explained repeatedly that we use WiFi to send messages. Eventually we were across the street and he was saying to text when we got to the door. It was needlessly complicated and very annoying after a long day of travel.

Good location for our requirements.

Great host. Close to the ruins.

Great location. Easy walk to the ruins. Large, light filled room with balcony over the street.

Check in: numerous messages from host re our expected arrival time, all of which we responded to. Advised to notify him when we were at the door which we did. Multiple messages to let him know we were there but waited at door 15 minutes before being told keys were at cafe next door. Unfriendly reception at Cafe when requesting keys. Room booked with breakfast. Messaged host at 8.10am asking about breakfast, reply was "I am at the hospital you can get breakfast at the Cafe next door". The next door Cafe only served pastries and drinks which we felt was unsatisfactory. This was repeated the following morning and on the third morning nothing from the host regarding our breakfast which had been booked and paid for. I wish had read the reviews more thoroughly as the owner's absence and lack of breakfast despite being booked seems to be a frequent occurrence. Other issues are a poorly maintained apartment: fridge would not chill, sheets rough and pilled, shower does not drain, bathroom basin leaks onto floor below.