Holiday Inn - Villingen - Schwenningen by IHG

Good service and nice big rooms.

Good price.

The room temperature on arrival was only 16°C and never rose above 18.6°C, which was uncomfortable. After complaining, we were moved to a room on the same floor with the same problem, and eventually into the main building where the temperature was 21°C. At departure, we were asked to pay for parking again, even though we had already paid. I was told I needed to provide the receipt, which I could no longer find—after having checked the bedroom dustbins I insisted on the receptionist to contact the gentleman who took our payment. As we were heading to the car to go through our luggage to try and find the slip she came running after us to inform us that she had confirmed with her colleague that we had already paid. The mattress was very soft and uncomfortable, leading to a restless night’s sleep. Overall, while the second room was acceptable, the experience was affected by the initial room conditions, uncomfortable bed, and checkout confusion. Fine for a one-night business stay, but not for longer.

A regular business hotel suitable for an overnight stay.

Room was small and far from reception.

Location and cleanliness

Windows blinds were inadequate. Street light was coming in the room throughout the night. Breakfast was poorly managed, as guests needed to wait for minutes to get the breads.