apartament Deluxe Quattro Spade

Excellent accom - very central. Paola was EXTREMELY informative pleasant and helpful

shower could be a bit bigger

TRES BEL APPARTEMENT BIEN EQUIPE DANS UNE RUE CALME AVEC 2 PETITS BALCONS AU SECOND ETAGE PRES DES RUES PIETONNES. IDEAL POUR 2 COUPLES CAR IL Y A 2 SALLES DE BAIN ET LES CHAMBRES SONT TRES SPACIEUSES EQUIPEES DE LITS TRES CONFORTABLES. L'ACCUEIL SYMPATIQUE DE PAOLA - SES CONSEILS - SA DISPONIBILTE POUR RENDRE SERVICE : COMMANDE D'UN TAXI ROUR POUR SE RENDRE A L'AEROPORT DANS LA NUIT DE NOTRE DEPART AVEC CONFIRMATION DE PRISE EN CHARGE A 4 H DU MATIN, PROXIMITE DES SITES TOURISTIQUES, DES BONS RESTAURANTS. TRANSPORTS DE BUS FACILES POUR SE RENDRE A DIFFERENTS ENDROITS AUTOUR DU LAC DE GARDE.

RIEN

Location

We had a minor issue at the beginning but Paola was very responsive and took care of it.

The apartment was perfect for 2 couples. It was very clean and had a great location. The owner was great with communicating with us as our flights were canceled and we had a very late arrival. She had water, juice, coffee and tea for us. She had great information about the area. She also offered to call our cab for our departure 2 days after our arrival which we took her up on after she helped us determine the best time for the cab to pick us up.

The day of our departure, the owner did not call for a cab in advance. At check-in she suggested a cab at 10:00. She explained that Sunday’s are not busy days and the train station was 5 minutes away, Our train was at 10:49, so this seemed like the correct plan. When she came for our checkout at 10:00, she had not called for a cab yet. I think she forgot as she asked if we called. We responded that we did not call because she said she was taking care of that for us. At that time, she tried to call for a cab. She was unable to get through to the cab companies. When she finally got through she was told that none were available. She explained there were few drivers and lots of tourists. She told us where a bus stop was but had no information about getting tickets, cost, which bus line...simply directed us down the street to find an unknown bus stop. Keep in mind we are in a foreign country, do not speak the language (most do speak English) and in a city we had never been to before. She was not interested in solving the problem she created. She appeared to be more interested in getting us out of the apartment so she could prepare for the next group. We almost missed our train and only by great luck were able to flag a taxi as we were not prepared for the bus (you have to buy tickets in advance and we were not sure we had the right bus line)) and would have missed our train if we somehow managed to navigate the bus. This was a very bad end to a wonderful stay. She even tried to shift the blame for the situation on us. We relied on her to do what she said she would do. Her sending us blindly out to try to get to the bus stop was very bad!