Hinoki Hotel - ONSEN Chiang Mai

Everything

Nothing

The hotel was cute, I felt like I was in Japan, It was nice peaceful, clean tidy, staff was great, good price oh and the onsen was a bonus if you like onsen too l

Location mainly

The onsen and the pool fabulous

Bit too far out of town and it needed an update

Breakfast was ok. The room spacious.

On our first and only visit to the pool, my partner slipped in the stairs near it (They were wet, as one might expect given the location, and we think the surface was not rough enough to prevent slipping). He hurt is foot and wasn't able to walk unassisted for the next few days. We told the reception and the hotel staff did accommodate our requests (like bringing us a chair for showering, extra pillow, etc.) but didn't once asked how are we or offered help that we didn't ourselves specified and requested. They didn't even asked to see where he slipped to check if there was a safety hazard. The most frustrating thing was we lost our room key card while in the hospital (to check the foot and make sure it wasn't fractured) and were charged 500 Baht for that. We expected some consideration, given the circumstances. After our stay we wrote to the hotel with feedback and shared our disappointment but didn't get a response. Also, the pool is located near the parking lot, and feels exposed and not like a place where someone wants to hang out.