A11 Apartments & SPA Dermique

Everything was great.

Nothing.

The property is very well maintained very modern and provides everything you need for you’re staying in krakow especially if it’s longer than just for a day trip. Especially the hospitality and the friendliness of the staff was amazing. Me and my wife had a great time and we would love to come back! The property is very much in the central of krakow: just a 15 to 20 minute walk to the old town which was amazing.

What I didn’t like was that we needed to leave at some point.

Great location, 15-min walking distance to Kazimiers/ Jewish quarters and 25 to old town. Family friendly with an outdoor playground and indoor pool.

Cleaning service before we checked in seems like was done in a hurry.

Communication prior to our visit was good. The hosts arranged private taxis to and from the airport, and as requested during our stay, plus a tour to Auschwitz. Our upgraded room was much more acceptable and as described, than the first one we were given. Very clean apartments. Krakow is a beautiful city with lots to see and do. We found most people we met very friendly and communicating was not difficult, as many had a good level of English.

We only found out on the morning of our arrival that the private jacuzzi was 'out of order'. This was a significant factor in choosing that apartment. The apartment was NOT as described on the booking website. The bedroom and sofa bed/living area were not "interconnected", separated by a door, but were actually open plan. There was no dining area or dining table. The lock on the bathroom door was broken. There was rarely anyone to speak to around the reception area. Most communication was via text messages. We explained that we needed an alternative apartment, with separate interconnecting rooms and were told none were available for 2 nights.